Senior Technical Writer

About Us

Automation Anywhere is a leader in AI-powered process automation that puts AI to work across organizations. The company’s Automation Success Platform is powered with specialized AI, generative AI and offers process discovery, RPA, end-to-end process orchestration, document processing, and analytics, with a security and governance-first approach. Automation Anywhere empowers organizations worldwide to unleash productivity gains, drive innovation, improve customer service and accelerate business growth. The company is guided by its vision to fuel the future of work by unleashing human potential through AI-powered automation. Learn more at www.automationanywhere.com

About The Role

We are looking for a Senior Technical Writer on the product documentation team at Automation Anywhere. You will develop user-centric content, empowering our customers, partners, and employees to successfully build and deploy AI-powered automations using our product suite.

The ideal candidate is empathetic to user needs, has a hands-on approach to exploring new technologies, is passionate about AI, and thrives in a rapidly evolving automation-focused environment.

Responsibilities

• Manage content delivery: Develop customer-facing product documentation (help articles, in-product contextual assistance, and videos) for relevant user personas of our automation success platform.
• Leverage AI/automation insights: Willing to learn and implement AI technologies, understand their inputs/outputs, and translate technical specifications into practical, actionable user guidance.
• Be a user advocate: Collaborate with engineers, product managers, designers, and peers in support, training, and professional services to understand features, user workflows, and pain points, ensuring documentation directly addresses user needs and enhances their journey.
• Drive content strategy: Be aware of evolving industry trends, and research and implement ideas that contribute to our documentation standards, style guides, and content strategy
• Quick learner: Use critical thinking and problem-solving skills to build just the right amount of content to present at the right time and place to the user.
  
  

• BS/BA in English, Communications, Business, Engineering, or related field is required (or equivalent work experience).
• 5 – 8 years of hands-on experience creating content in U.S. English for technology products and solutions, with demonstrable experience in using AI technologies.
• Preferred experience in Enterprise and/or SaaS environments.
• Exceptional writing, editing, and proofreading skills.
• Knowledge of DITA and structured authoring. Experience with XML-based authoring tools and CCMS such as Oxygen and MadCap IXIA, Heretto, or Git.
• Experience with video capturing software, like Captivate or Camtasia, is preferred.