Senior Technical Program Manager Salesforce COE

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What youll do

As a Senior Technical Program Manager, you will serve as the Directly Responsible Individual for critical, multi-year initiatives such as Salesforce Platform Hardening and Technical Debt Remediation. This role is accountable for driving security, scalability, performance, and platform hygiene programs across the entire Salesforce ecosystem. You will partner closely with cross-functional teams, including Engineering, Security, and Revenue Operations, to ensure structured execution and measurable outcomes. Leading through influence, you must provide visibility and disciplined program governance while managing executive-ready communication and structured risk management. Finally, you are expected to operate effectively during "code-red" escalations, consistently driving clarity and maintaining strong communication SLAs under competing priorities.

This position is an individual contributor reporting to the Sr. Manager, Program Management.

Responsibility

• Define program charters, scope, milestones, KPIs, and success criteria. Drive delivery across all technical workstreams, including security remediation (e.g., least-privilege models), platform hygiene, performance, scalability, and technical debt reduction initiatives
• Maintain and evolve a multi-year roadmap for Salesforce Platform Hardening and Technical Debt initiatives, ensuring continuity across fiscal planning cycles
• Establish and maintain program governance via structured execution discipline including maintaining RAID logs (Risks, Assumptions, Issues, Dependencies), enforcing communication protocols, and ensuring disciplined participation in key ceremonies (DSM, QBRs, exec reviews)
• Align priorities across all Engineering, Architecture, Security, and Business stakeholders
• Translate technical remediation efforts into clear, executive-level risk narratives while ensuring binary clarity on ownership and deadlines and balancing execution detail with executive storytelling across all structured executive summaries and program dashboards
• Serve as the single intake and prioritization control point for assigned programs, ensuring new requests are evaluated against committed milestones and do not dilute delivery focus
• Define and track measurable outcomes (e.g., % remediation completed, risk reduction trends, performance improvements, milestone adherence), and ensure progress is transparent to senior leadership
• Improve planning discipline and dependency resolution, and treat program artifacts (status, pre-reads) as integral to delivery rather than optional overhead
  
  

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 9+ years of experience in Technical Program Management in enterprise SaaS environments
• Demonstrated experience leading multi-stream security or platform hardening programs
• Experience managing cross-functional dependencies across global teams
• Experience building dashboards and communicating Key Performance Indicators (KPIs)
  
  

Preferred

• Experience driving Salesforce security remediation initiatives
• Familiarity with access governance, Role-Based Access Control (RBAC), and least-privilege enforcement
• Experience working in regulated environments (SOX, PCI, ISO, SOC)
• Experience building governance playbooks and reusable TPM artifacts
• Exposure to performance/scalability optimization programs
• Experience mentoring or informally leading technical teams
• Strong understanding of Salesforce platform architecture and governance principles
• Proven ability to operate effectively during escalations and high-priority incidents
• Executive-level written and verbal communication skills
• Strong prioritization discipline and a bias for structured execution
  
  

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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