SENIOR QUALITY ANALYST

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right.

We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.

At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview

Gallagher Center of Excellence is seeking to hire a (Senior Quality Assurance Analyst) for (Quality Assurance vertical). As part of the (Quality Assurance) team, you will be responsible for doing (Transaction Quality Audits). Additionally, you will be responsible for fostering a culture of collaboration, continuous improvement and customer focus within the shared services team. You will also interact with team members located in GCoE locations globally. Exposure and experience into Ops Support Functions (HR,Admin,IT)/Insurance and/or US Healthcare domain is highly preferred.

How Youll Make An Impact

Responsibilities:

• Define and apply ‘Sampling Approach/methodology ’ to perform daily quality checks/ audits.
• Create & update ‘QC checklist’ that enlists critical & Non-critical steps in a given process.
• Conduct weekly error workshops with operations team members to curb the error recurrence.
• Assist TM’s in devising action plans & focus on identifying preventive action for chronic errors.
• Conduct Internal calibration sessions to bridge the process gaps to improve process efficiency.
• Report Daily, Weekly, Monthly Quality reports with all stakeholder. identifying specific trends, top errors, BQs etc.
• Identify and address Root Cause issues and formulate CAPA to mitigate potential risks.
• Suggest improvements/ changes based on analysis and observations and implement Kaizen, other projects.
  
  

About You

Requirements:

• Minimum Required Degree: Bachelor (Any stream)
• Preferred Degree: Master Degree (Any stream)
• Certificate(s)/Special Training: Knowledge of 7 QC Tools is (preferred)
• 2 to 4 years of relevant work experience (Ops Support Functions/US Healthcare/F&A/Lability processes is preferred).
• Knowledge of HR operations, travel & expenses: recruitment, onboarding, training, payroll, performance management, etc.
• Good understanding and hands on with organization policies and standards. Ability to interprete and effectively check compliance/ adherence.
• Experience of GHRSS. GHRSS acts as an internal service provider, offering HR services to various departments and employees within Arthur J Gallagher Entities. The service includes employee life cycle, payroll support, Learning and development support, talent acquisition support and MIS support.
• Good interpersonal skills, including listening, verbal and written communication
• Good analytical ability to identify process gaps and deviations.
• Attention to detail in identifying variance/errors.
• Ability to analyze and summarize trends
• Problem-solver
• Proactive approach
• MS office proficiency
• Awareness of labor laws & and ethical standards (good to have).
  
  

Additional Information

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:

• Medical Insurance and Parental Medical Insurance
• Accidental Insurance and Life Insurance
• Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
• Flexi Benefits Plan - Tax Savings Plans
• Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day
  
  

Other benefits include:

• Employee Wellness Programs
• Training programs
• And more..
  
  

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

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