Senior Program Manager Amazon

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Description

Speed in shopping matters and offering same day and faster speeds (Sub-same Day, SSD) on wide selection is critical. Given the increasing customer expectations on speed and evolving market landscape, SSD program is rapidly growing and continuously evolving. We works towards offering the right selection to our customers in a reliable and easy to discover manner while reducing the cost to serve.

As a Senior Program Manager, you will collaborate with the team to arrive on the right winning strategy, drive key strategic projects to meet our business objectives, and own key business metrics to measure progress. The role will partner closely with the Category and Sellers teams, Operations and Supply chain, and WW DEX leadership team across functional areas in India and Seattle.

The ideal candidate will be enthusiastic about working in a fast-evolving ambiguous space which gives exposure to work on both strategy and execution. They will obsess over customers, be data-driven, and have a proven track record of delivering results in an ambiguous and cross-functional setting.

Key job responsibilities

• Identify and prioritize key strategic initiatives to position Amazon as the platform of choice for speed sensitive purchases
• Align key/senior stakeholders to a bold vision for SSD through PRFAQs and other strategy documents
• Program Manage the key business metrics (speed perception goal, size of business) working across stakeholders
• Drive strategic projects (e.g. setting up a proof of concept to make the program bigger in select metros) and hold the right teams accountable in a data-driven way
• Set up relevant mechanisms with the relevant teams to support business metrics and strategic projects
• Establish clear reporting working with analytics to support both the strategy and execution
  
  

A day in the life

The role will drive both strategy and execution of the Sub-Same Day network, with strong partnerships across functions.

This role entails the individual deliver results in a fast-paced and ambiguous business environment. The role requires a strong customer and operational focus. High judgement, ability to influence without authority, analytical ability, strong tracking/monitoring capabilities, and leadership communication skills are essential to success in this role.

About The Team

The vision for Sub-Same Day program (SSD) is to make Amazon the preferred shopping destination for our customers when they need a product "right now" or "at a specific time".

IN SSD assorts products where delivery in hours makes a material difference to customers purchase decision and enables the discovery of this assortment. IN SSD is a key component of Amazon INs strategy to drive speed perception for our customers, differentiating from online and offline competitors.

In this role, the candidate would have an opportunity to be part of both strategy and execution of SSD from business side.

Basic Qualifications

• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of program or project management experience
• 5+ years of delivering cross functional projects experience
• Experience defining program requirements and using data and metrics to determine improvements
  
  

Preferred Qualifications

• 2+ years of driving process improvements experience
• Masters degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• SQL knowledge; ability to work directly with large data and guide business analysts on the same
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region youre applying in isnt listed, please contact your Recruiting Partner.

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