Senior Process Analyst LMS CSOD - Global HR Shared Services

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right.

We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.

At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview

To effectively handle daily volumes ensuring team meets agreed service level agreements. Interactions with on-shore counter parts.

How Youll Make An Impact

• Handling queries on training enrollments
• Managing training schedules on LMS
• Reporting on training and e-learning administration
• Liaise with Trainers and participants
• Perform administrative tasks on LMS
• Employee profile management: Trouble shoot queries related to login/access roles/passwords
• Vendor management and Invoice Processing USA and UK
• Documentation: Process maps, KPI, SLAs and dashboards based on clients expectation and internal requirements
• Compliance: Ensuring local and compliances of supporting countries are adhered
• Participation in internal and external audits
• Proactively suggesting process improvement ideas and initiate changes due to change in regulatory requirement or change in technology
• Knowledge of ERPs and Learning Management System - Preferably Cornerstone on Demand
• Must possess strong knowledge LMS Administration
• Prior HR transition experience
• Maintaining trackers
• Performing regular RCAs
• Adherence and regular revival of HRSS SOPs
  
  

About You

• Graduation and PG in HR will be a added advantage
• MS-Office, ERP, Reporting
• CSOD or any LMS tool
• Very Good Written & Verbal communication skills
• Good interpersonal skills
• Should be able to adapt quickly
• Stake holder Management
  
  

Additional Information

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:

• Medical Insurance and Parental Medical Insurance
• Accidental Insurance and Life Insurance
• Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
• Flexi Benefits Plan - Tax Savings Plans
• Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day
  
  

Other benefits include:

• Employee Wellness Programs
• Training programs
• And more..
  
  

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.

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