Senior Global Process Experience Consultant

About the role

I am accountable for the promotion, facilitation, delivery and impact of Process Experience globally across designated Functions and their Operations internal and external to TBS to build a sustainable CI/OpEx and Process maturity and culture delivering tangible direct and indirect benefits as well as improvements in Customer, Supplier and Colleague experience.
You will be responsible for
- Coaching and mentoring GPX consultants who will deploy OpEx/CI activity globally- Supporting GPX Consultants in training & coaching operations/teams/colleagues in OpEx/CI methodology- Supporting GPX Consultants in coaching operations/teams/colleagues in identifying opportunities for improvement and implementing appropriate solutions- Working with GPX Business Partners and leaders/key stakeholders to proactively identify opportunities for improvement globally- Support GPX Business Partner in Business Unit scale/scope cost transformation Discovery processes to identify efficiencies, process, people and technology solutions- Expert design and delivery/facilitation of strategic and functional Kaizen Events- Working closely with business change teams (Service Experience, Product Owners etc) to ensure that CI activity and larger change initiatives land seamlessly- Making sure that PDCA is a core way of working for teams/colleagues that you are supporting so continual learning is built into the approach- Delivery of direct/indirect benefits (FTE, working capital etc) and programme, project governance- Delivery of tangible improvements for customers and colleagues- Building capability within operational teams and support for CI maturity development planning- Supporting individuals and teams in getting CI certification (where desired)- Sustaining OpEx/CI culture across Tesco through coaching, mentoring leaders/teams/individuals - Completion of PIRs to ensure OpEx/CI tools and techniques have been successfully deployed in an area and a culture of improvement is being sustained- Provide regular progress updates to all level of stakeholders & report benefits to business at defined intervals i.e. able to set up appropriate levels of governance- Delivery of Maturity assessments and opportunity scoping to support GPX pipeline build and progression- Support for GPX business case development, mandating/contracting- Ownership of GPX mobilisation activities- Design and delivery of leadership training, workshops and Kaizen events- Delivering processes to Tesco Service Model & Process Architecture principles







You will need

Lean Six Sigma Programme and Project work, Leadership and manager coaching of Lean Six Sigma projectsHow to use Change Management methodologies and techniques when deploying changeExperience in Design Thinking and best to utilize this in different environmentsCoaching of Teams, Managers & Leaders in Lean & Change Management in large organizations Deploying/supporting deployment of Behavioral Change programmes in large organizations Cost Transformation analysis and deliveryInfluencing at all levels with regards to initiating and deploying changeLean, Six Sigma & Change Managment Qualifications desireable

Leadership CapabilityBusiness DevelopmentOperating Model ImprovementWorkshop and Training delivery OpEx/CI Coaching and Mentoring - Teams, Champions, LeadersContent DesignProgramme and Project ManagementOpEx/CI/Lean Six Sigma Methodologies, Tools & TechniquesUse of MS OfficeStakeholder Engagement Change Managment Methodologies, Tools & Techniques Business Case Development and Cost/Benefit Analysis










Whats in it for you?
At Tesco, we are committed to providing the best for you. 
 
As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day. 
 
Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.  
 
Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable. 
 
Salary - Your fixed pay is the guaranteed pay as per your contract of employment. 
 
Performance Bonus - Opportunity to earn additional compensation bonus based on performance, paid annually 
 
Leave & Time-off - Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company’s policy. 
 
Making Retirement Tension-FreeSalary - In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF. 
 
Health is Wealth - Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws. 
 
Mental Wellbeing - We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.  
 
Financial Wellbeing - Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.  
 
Save As You Earn (SAYE) - Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.  
 
Physical Wellbeing - Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle. 
About Us

Tesco in Bengaluru is a multi-disciplinary team serving our customers, communities, and planet a little better every day across markets. Our goal is to create a sustainable competitive advantage for Tesco by standardising processes, delivering cost savings, enabling agility through technological solutions, and empowering our colleagues to do even more for our customers. With cross-functional expertise, a wide network of teams, and strong governance, we reduce complexity, thereby offering high-quality services for our customers. 
 
Tesco in Bengaluru, established in 2004 to enable standardisation and build centralised capabilities and competencies, makes the experience better for our millions of customers worldwide and simpler for over 3,30,000 colleagues. 
 
Tesco Business Solutions: 
 
Established in 2017, Tesco Business Solutions (TBS) has evolved from a single entity traditional shared services in Bengaluru, India (from 2004) to a global, purpose-driven solutions-focused organisation. TBS is committed to driving scale at speed and delivering value to the Tesco Group through the power of decision science. With over 4,400 highly skilled colleagues globally, TBS supports markets and business units across four locations in the UK, India, Hungary, and the Republic of Ireland. The organisation underpins everything that the Tesco Group does, bringing innovation, a solutions mindset, and agility to its operations and support functions, building winning partnerships across the business. TBSs focus is on adding value and creating impactful outcomes that shape the future of the business. TBS creates a sustainable competitive advantage for the Tesco Group by becoming the partner of choice for talent, transformation, and value creation.