Senior Fulfilment Officer

About Us

At ANZ, were shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About The Role

As an Sr. Banking Operation Analyst, you need to perform a variety of post assessment tasks and processes, such as perform pre-checks as specified, prepare documents, handling phone enquiries and other tasks in relation to the resolution of customer requests, provide support to other staff, assist in and deliver training, analysis of data to identify areas of concern and discuss problem and possible solutions with manager, act as a back up for PL.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Bengaluru

Work Hours: Early Morning (4AM/5AM)

What will your day look like?

As a Senior Banking Operation Analyst, you will:

• Gain understanding of customer queries/concerns by gathering necessary information. Research customer requests by gathering all relevant information/data, ensuring all available avenues and sources of information are investigated
• Responsible for reviewing Letters of Offer, Small Business Loan documents, and Letters of Variation.
• Prepare documents, handling phone enquiries and other tasks in relation to the resolution of customer requests
• Work within Banks set policies, procedures and standards and able to apply business knowledge in daily work.
• Handle queries from ANZ customers & staff. Provide continuing liaison with customers through to final resolution. Answer all emails and calls in a professional manner.
• Recognise issues requiring escalation and act accordingly
• Develop sound relationships with ANZ customers & ANZ staff by maintaining two-way communication.
• Contact customer to keep them informed in accordance with current processes.
  
  
  

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Broad knowledge & understanding of banks processes and procedures gained from operational/branch roles
• Knowledge of Letter of Offer, Variation Letter, basic KYC
• Able to work proactively within a team environment, across campuses to meet set SLAs and prioritise work commitments.
• Well-developed communication skills specifically oral and written communication.
• Excellent Customer Service skills
• Comfortable in morning shifts
  
  
  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the banks largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the banks strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. Were proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 102406.

Job Posting End Date

19/09/2025 , 11.59pm, (Melbourne Australia)

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