Senior Accounts Receivable Analyst

Company Intro

Booking Holdings India is a Center of Excellence based in Bengaluru, India and was created to support the increasing business demands of the Booking Holdings Brands. The Center of Excellence provides access to specialized and highly skilled talent, leading industry best practices, and collaboration opportunities across all of our Brands

Booking Holdings (NASDAQ: BKNG) is the world leader in online travel and related services, provided to customers and partners in over 220 countries and territories through six primary consumer-facing brands - Booking.com, KAYAK, priceline, agoda.com, Rentalcars.com, and OpenTable. The mission of Booking Holdings is to make it easier for everyone to experience the world.

Job Overview

As a Senior Accounts Receivable Finance Specialist, you will be working on a global portfolio of accounts to ensure that the Accounts receivable operational ad hoc tasks are performed daily by closing Jira tickets and performing transactions and Internal audits while bringing initiatives to improve the activities/processes. The Senior Accounts Receivable Finance Specialist, will reconcile accounts, issue manual invoices, post payments and update customer records in the Accounting/Reporting systems and perform Cash application for high volume of receipts. You are responsible to Investigate and resolve business partner inquiries to ensure the efficient payment allocation (including Direct Debit), inbound management, and ad-hoc business requests to accommodate for bulk / complex payment clearances. Among other tasks is the ability to produce accounts receivable overview and initiative dashboards and prepare management reports including open receivables, unapplied cash and many ad hoc projects related to the global revenue operations department. The Senior Accounts Receivable Finance Specialist,has a good level of knowledge and expertise in regards to the Account receivable/Billing & Legal Collections process and is able to analyze it with a critical mindset in order to identify gaps and opportunities to improve it and make it more efficient, scalable and reduce manual workload. Senior Accounts Receivable Finance Specialist responsibilities require a good level of technical expertise in order to be able to effectively work both with internal and external stakeholders and ensure that core operations are effectively performed and system and operational improvements are determined and achieved.

Key Responsibilities

Responsibilities and Duties - for posting

• Post all incoming cash payments from customers (direct debit , bank transfer payments and Payment Service Providers ) and ensure accurate and timely allocation adhering to our SLAs, rectifying any allocations or process issues that may occur.
• Address any system, operational and external issues as and when they occur owning the end to end process
• Timely allocate the payments coming for Payment Service Providers Globally and reconcile the dedicated GL
• Set up and maintain appropriate records and files concerning customer remittance and accounts receivable posting transactions, perform the GL reconciliations.
• Organize and update the training plan and also the onboarding plan for new joiners within the team
• Act as an operational support mechanism for the AR Team Leader ; Support the TL/Manager to oversee the daily core activities and procedures , provide coaching and assist on individual and collective team projects within the team .Identify the knowledge gap and skill up AR .Share the knowledge and provide training to improve the performance .Assist the coaching team members over process improvement.
• Supports and collaborates with the members of the Transformation Team /Opex team regarding the continuous improvement initiatives /projects
• Ensure standard processes are adhered ,documented and updated in accordance with the compliance standards and guidelines and driven by the business need/change
• Process sub-team operations:
• Handling tickets from multiple OTC teams
• Reporting
• Ad hoc O2C tasks
• Good contact with banks, third party providers and correspondence with internal stakeholders at all levels
  
  
  
Communication

Internal Stakeholders (E.g. Employees of Booking Holdings and its subsidiaries)

Type

Cooperation

Persuasion

Information

Frequency

Continuous (daily or a several times a day)

Frequent (about once a week)

Occasionally (once or twice a month or less)

Team

Cooperation

Process the daily workload, support the team, share knowledge and be point of escalations

Continuous

Internal Stakeholders

Cooperation &

Information

Main point of contact. Work closely together to

support operations, share knowledge and support process improvements.

Continuous

Other Finance/internal teams

Cooperation &

Information

Work with the team to improve communication and processes while supporting alignment with the business focus. Align to B.com best practices

Continuous

External Stakeholders

External Vendors

Type

Information

Confirm that Booking.com policies and processes are being followed

Frequency

Continuous

Knowledge And Skills

Provide a bullet point list of the qualifications that are necessary for someone to fill this position. If anything is “preferred,” denote with an asterisk (*). [Please be sure this is the knowledge required to perform the role and not what current/former incumbent may happen to hold.]

Required Knowledge

Qualifications - for posting

Place an X in the shaded boxes that are required to perform the principal duties and responsibilities of this position

Not Required

Specialized Diploma

Bachelor’s Degree X

Master’s Degree

PhD

Years of Relevant Job Knowledge

Place an X in the shaded boxes that are required to perform the principal duties and responsibilities of this position

Advanced job Knowledge (10+ years)

Knowledge Skills & Abilities

List knowledge, skills and abilities that are required to successfully perform the broad responsibilities of this job

• Mandatory OTC Cash Application/Allocation knowledge
• Working on multiple bank accounts/ currencies is preferable
• SAP Fica knowledge, MS office, Google Chrome
• Excellent communication skills, both written and spoken in English;
• Team and service oriented approach
• Experience with process improvement or automation
• Accurate with good attention to detail
• Ability to work independently, with high self-motivation and discipline;
• Should be persistent and have sense of urgency
• Creative thinker
• Full ownership, accountability & proactiveness
• Strong organizational and prioritization skills;
• Internationally focused and an awareness of different cultures.
• Project Management and/or process mapping
  
  
  

Position Scope

Provide information related to the job’s scope and impact. Place an X in the shaded boxes that apply.

Scope

Operates within a single Business Unit, or multiple Business Units or Corporate

Single Business Units X

Multiple Business Units

Corporate

Impact

Action and/or outcomes from this job typically impact the following; select all that apply

(E.g., an accounting manager might impact the entire business unit because they are reporting financials for that business unit. An analyst might impact their own team because they are helping create workflows for their team to deliver projects. A VP in HR might impact the entire function by determining best practices for Booking Holdings)

Own team

Department X

Entire Function (e.g., HR, Finance, IT)

Entire Business Unit (s)

Enterprise-wide

Time Horizon

Actions and/or decision made by this job typically impact their area of work for this period of time

Short to mid-term (1 - 3 years)

Mid to long-term (3 - 5 years) X

Long-term (5+ years)

About BKNG

Booking Holdings is the world leader in online travel & related services. Our teams work around the clock to build and improve the technology that empowers people to more freely travel across borders, time zones, languages and cultures. At Booking Holdings, we make it easier for everyone to experience the world every day through seamless technology powered by our six major brands:

• Booking.com
• KAYAK
• priceline
• agoda
• Rentalcars.com
• OpenTable
  
  
  

Through the Booking Holdings brands, we help our customers reach all corners of the earth. Our ability to provide great service rests on how well we understand our diverse customer base, which is why having a diverse team is so important to us. We bring together employees from all walks of life and we are proud to provide the kind of inclusive environment that stimulates innovation, creativity and collaboration.

Pre-Employment Screening

If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.

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