SAP-Service Delivery Manager

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

Job Summary: We are looking for a Techno-Functional SAP Service Delivery Manager with expertise in SAP, ERP, and related technologies. This role involves managing complex programs, driving operational excellence, and leading multiple Scrum teams to deliver high-value business solutions.

Total Experience: 12-16 Years Only

Location: Mumbai and Bangalore

Key Responsibilities

• Program & Project Leadership – Lead SAP/ERP programs, manage budgets, P&L, risks, and ensure timely delivery of high-value business solutions.
• Agile Delivery & Team Management – Oversee multiple Scrum teams, implement Agile/Scrum methodologies, and mentor team members.
• Risk & Issue Management – Identify planning gaps, manage dependencies, and implement mitigation strategies proactively.
• Client & Stakeholder Engagement – Champion business cases for change, negotiate statements of work, and maintain strong client relationships.
• Process Optimization & Automation – Drive operational improvements through rigorous processes, tools, automation, and transformation initiatives.
  
  

Your Profile

• Techno-Functional Expertise – Strong knowledge in SAP, ERP, Custom Software, or Oracle.
• Agile & Scrum Proficiency – Scrum Master certification required; PMP desired.
• Leadership & Communication – Proven ability to lead teams, mentor, and engage with executive-level stakeholders.
• Analytical & Problem-Solving Skills – Ability to manage risks, resolve issues, and drive operational excellence.
• Tool Knowledge – Familiarity with MS Project, Excel, PowerPoint, JIRA, and ServiceNow.
  
  

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2024 global revenues of €22.1 billion.

Make it real | www.capgemini.com

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