Salesforce Sales Operations

About Us

Established in the year 2000 in the US, we have global offices in the US, India, UK, Australia, Mexico, Vietnam, and Canada, with best-in-class infrastructure and development facilities spread across the globe. We are an end-to-end solution provider in Banking & Financial Services, Telecom, Healthcare, Manufacturing & Energy verticals and have successfully delivered $1 billion worth of projects for more than 20 Fortune 500 companies.

Position Name

Salesforce Sales Operations / CRM Specialist

Experience

10–16 years

Location

Bangalore

Shift Timings

Rotational

Job Description

"

• Salesforce Sales Cloud (Leads, Opportunities, Forecasting)
• SAP SD/MM/CRM exposure (basic to intermediate)
• Functional Process Expertise (Lead → Order → Billing)
• Advanced Reporting & Analytics (CRM + SAP combined)
• Territory & Capacity Planning
• Data Governance & Sales Operations Strategy
• Cross-functional collaboration with Sales, Finance, Supply Chain
• Manage Salesforce Sales Cloud and SAP Sales modules to support pipeline forecasting, revenue planning, and end-to-end sales operations.
• Create and optimize dashboards, sales reports, forecasting models, and KPI metrics across Salesforce and SAP datasets.
• Work with Sales, Supply Chain, and Finance to align lead management, opportunity lifecycle, order booking, and fulfilment processes.
• Perform functional analysis to improve sales workflows, integrating CRM and SAP processes (Lead → Opportunity → Order → Delivery).
• Drive CRM data quality, SAP master data alignment, and sales governance frameworks across business teams.
• Provide insights on market performance, territory planning, quota setting, and demand forecasting.
• Train sales teams on Salesforce + SAP processes, maintain documentation, and support adoption across global teams."
  
  

Competencies

CRM Analytics

CRM Data Management

CRM Strategy Development

CRM Tool Customization

Customer Journey Mapping

Customer Segmentation

SKILL

JOB KNOWLEDGE

Interpersonal Skills

COMMUNICATION SKILLS

Key Skills

Salesforce Sales Cloud (Leads, Opportunities, Forecasting)

SAP SD/MM/CRM exposure (basic to intermediate)

Functional Process Expertise (Lead → Order → Billing)

Advanced Reporting & Analytics (CRM + SAP combined)

Territory & Cazpacity Planning

Soft Skills

Good Communication Skills, Quickly Adaptability. Professionalism. Positive Attitude.

Qualification

Any Degree

Certifications

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