Renewals Representative

About Responsive

Responsive, formerly RFPIO, is the market leader in a growing category of SaaS solutions called Strategic Response Management. More than 2,000 customers, including Google, Microsoft, Blackrock, T.Rowe Price, Adobe, Amazon, Visa and Zoom, are using the Responsive platform to manage business critical responses -including bids, questionnaires, assessments, and trust centers - that impact nearly half of a companys revenue. More than 35% of cloud SaaS leaders and more than 20 of the Fortune 100 standardize on Responsive, and the company has been voted "best in class" by G2 for 24 quarters straight. Customers have used Responsive to close more than $750B in transactions to-date. To learn more , visit responsive.io .

About The Role

The Customer Support Specialists work with clients to acknowledge, analyze, and resolve complex application software-related questions and issues encountered in the application. Strong problem-solving and critical thinking skills are essential for this position. As a member of this rapidly growing team, a Customer Support Specialist will provide prospective customer feedback that will essentially and directly impact the development and improvement of the company’s software.

Essential Functions

• Respond to incoming support requests in a knowledgeable and articulate manner
• Create, track, and update support tickets using the Customer Service portal
• Learn Responsive software and RFP response process
• Provide ad hoc software support for customers on a wide variety of technical issues
• Diagnose and solve customer problems
• Confirm, reproduce, and escalate potential product defects with proper documentation
• Remain up-to-date with RFPIO’s latest product releases
  
  

• Excellent verbal and written communication skills
• Problem-solving and critical thinking skills are essential
• Adaptable and flexible
• Must be a team player with a positive attitude
• Ability to remain organized while multi-tasking
• Eagerness to learn
  
  

• Associates or Bachelor’s degree preferred
  
  

• 2 years technical support, customer service experience or other relevant experience
• Experienced with Microsoft Office
• Experience with Zendesk or other Customer Service software a plus