Program Manager

Job Title: Program Manager

About Us

“Capco, a Wipro company, is a global technology and management consulting firm. Awarded with Consultancy of the year in the British Bank Award and has been ranked Top 100 Best Companies for Women in India 2022 by Avtar & Seramount. With our presence across 32 cities across globe, we support 100+ clients across banking, financial and Energy sectors. We are recognized for our deep transformation execution and delivery.

WHY JOIN CAPCO?

You will work on engaging projects with the largest international and local banks, insurance companies, payment service providers and other key players in the industry. The projects that will transform the financial services industry.

MAKE AN IMPACT

Innovative thinking, delivery excellence and thought leadership to help our clients transform their business. Together with our clients and industry partners, we deliver disruptive work that is changing energy and financial services.

#BEYOURSELFATWORK

Capco has a tolerant, open culture that values diversity, inclusivity, and creativity.

CAREER ADVANCEMENT

With no forced hierarchy at Capco, everyone has the opportunity to grow as we grow, taking their career into their own hands.

DIVERSITY & INCLUSION

We believe that diversity of people and perspective gives us a competitive advantage.

About The Role

The Program Manager is responsible for planning, executing, and overseeing complex programs that span multiple projects, teams, and stakeholders. This role ensures alignment with business objectives, drives program success, mitigates risks, and delivers outcomes within scope, timeline, and budget.

Key Responsibilities

Program Planning & Execution

• Develop comprehensive program plans, including scope, timelines, milestones, dependencies, and resource allocation.
• Drive end-to-end delivery of programs, ensuring adherence to quality standards and organizational objectives.
• Coordinate cross-functional project teams to maintain smooth execution and resolve bottlenecks.
  
  

• Serve as the primary point of contact for program stakeholders, leadership teams, and clients.
• Provide clear, timely communication through status updates, dashboards, presentations, and reviews.
• Manage expectations and ensure alignment between business goals and delivery outcomes.
  
  

• Identify program risks and issues proactively; develop and implement mitigation strategies.
• Manage scope changes through a structured change control process.
• Ensure compliance with organizational governance frameworks and industry best practices.
  
  

• Oversee program budgets, forecasts, and financial reporting.
• Collaborate with resource managers to ensure optimal staffing and capability mix.
• Track and manage program costs to deliver within approved budgets.
  
  

• Track key program KPIs, milestones, and deliverables.
• Prepare performance reports for senior leadership and stakeholders.
• Conduct post-program reviews to identify lessons learned and continuous improvement opportunities.
  
  

• Provide direction, mentorship, and support to project managers and team members.
• Foster a culture of collaboration, accountability, and excellence across the program.
• Promote knowledge sharing, process improvements, and best practices.
  
  

• Bachelor’s degree in Business, Technology, Engineering, Management, or related field.
• 12-15 years of experience in program or project management
• Strong understanding of program governance, SDLC, Agile, and delivery frameworks.
• Proficiency in program management tools (e.g., MS Project, Jira, Confluence, Power BI).
• Exceptional communication, leadership, and stakeholder management skills.
  
  

• Master’s degree (MBA, MIS, or equivalent).
• PMP, PgMP, Agile PM, SAFe, or similar certifications.
• Experience managing multi-project technology or consulting programs.
• Exposure to cross‑functional global teams and complex client engagements.