Program Manager I Ops Trust

Description

Program Managers lead projects for cross-functional teams focused on the delivery of a new feature or services to amazon customers. They gather business requirements, document functional and technical specifications, identify appropriate technical processes needed, execute and manage large scale configurations through both manual and automated processes, assemble the right technology and business teams and develop the milestones and launch schedule to ensure timely and successful delivery of the new initiative for the expansion of amazon transportation network. Program Managers contribute cross-functional business and technical skills, assess and manage risks, measure and report on progress, anticipate and resolve bottlenecks, provide escalation management, anticipate and make tradeoffs, and balance the business needs with the technical constraints. They rely heavily on influence over authority to drive project deliverables. Excellent communication skills- both verbal and written as a Program Manager will be facilitating flow of information between internal and external stakeholders.

• Demonstrated ability to work in a team
• Proficiency in MS Office, Excel.
• Creative and analytical problem solver with a passion for operational excellence
• Should show high ownership and institute process improvements wherever needed
• Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools
• Must be able to handle escalations or variance in the information and provide resolutions to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
• A natural curiosity and desire to learn.
• Demonstrated ability to own projects end-to-end and work on cross-functional teams
  
  

Key job responsibilities

This role manages incoming requests while ensuring compliance with established procedures. The ideal candidate will coordinate with multiple departments to facilitate request processing, maintain thorough documentation, and contribute to process improvements. Youll analyze trends, prepare reports, and help enhance operational procedures.

Key job responsibilities

Request Management

• Manage incoming privacy-related requests through established channels
• Coordinate with various teams to ensure timely request fulfillment
• Monitor request status and maintain detailed documentation
  
  

Stakeholder Coordination

• Work closely with business units, legal, compliance, and technical teams
• Collaborate with relevant stakeholders
• Effectively manage escalations
  
  

Compliance & Documentation

• Maintain thorough documentation of all handling activities and decisions
• Perform quality assurance reviews
  
  

Analytics & Reporting

• Track key performance metrics and trends
• Prepare and present regular performance reports
  
  

Process Improvement

• Maintain operational procedures and guidelines
• Identify opportunities for process enhancement
• Contribute to continuous improvement initiatives
  
  

Typical Daily Activities

• Manage incoming privacy requests
• Oversee data collection and verification processes
• Drive escalations as needed
• Participate in team meetings and process discussions
• Contribute to documentation updates
  
  

Basic Qualifications

• Bachelors degree
• Strong organizational and communication skills
• Ability to manage multiple priorities
  
  

Basic Qualifications

• 2+ years of program or project management experience
  
  

Preferred Qualifications

• Experience in data analysis and reporting
• Experience in an HR, privacy, legal, compliance or risk management role
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ADCI - Karnataka - A66

Job ID: A3167556

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