Product Manager

About Kapture CX

Kapture CX is a leading SaaS platform that helps enterprises automate and elevate customer experience through intelligent, AI-powered solutions. We partner with enterprises across industries to bring scalable automation and insight-driven efficiencies to their CX operations.

Kapture CX is headquartered in Bangalore and we have offices in Mumbai and Delhi/NCR in India, in addition to offices in the USA, UAE, Singapore, Philippines and Indonesia.

Key Responsibilities

• Own the product lifecycle from ideation to delivery for key modules of the Kapture CX platform, focusing on market needs and business impact.
• Develop and execute both short- and long-term product roadmaps aligned with company strategy, collaborating with cross-functional teams (design, engineering, data, customer success).
• Gather, analyze, and interpret product data, customer behavior, and market trends to drive informed decisions.
• Prioritize features and enhancements using data-driven frameworks tied to customer feedback, usage analysis, and revenue opportunities.
• Conduct regular market research and competitor mapping to identify differentiation opportunities.
• Define product requirements documents (PRDs), user stories, and acceptance criteria for the engineering team; ensure clarity and shared understanding across stakeholders.
• Lead agile sprint planning and reviews; ensure timely product releases in collaboration with engineering and QA teams.
• Articulate the product vision internally and externally, acting as a product evangelist with customers, partners, and internal teams.
• Monitor post-launch adoption, analyze KPIs, and implement improvements for better customer engagement and retention.
• Facilitate change management and user training to maximize CRM adoption and ROI.
  
  

• Bachelor’s degree in Engineering, Computer Science, Business Administration, or a related discipline.
• 5+ years of experience in SaaS product management, ideally with CRM or CX platforms.
• Proven ability to define, launch, and iterate successful enterprise-grade SaaS products.
• Strong analytical skills with familiarity using product analytics and business metrics tools.
• Proficiency in Agile methodologies (Scrum/Kanban).
• Experience working cross-functionally in a collaborative, high-performance environment.
• Excellent communication, stakeholder management, and documentation skills.
• User-centric mindset and a passion for creating impactful customer experiences.
• Bonus: Relevant certifications (e.g., CSPO, Pragmatic Marketing) or post-graduate qualifications.
  
  

• Entrepreneurial drive with a bias for action and ownership.
• Ability to thrive in a rapidly evolving, fast-paced SaaS environment.
• Demonstrated leadership in mentoring or managing junior product team members.