Product Manager B2C

Payment forms the last step in any ecommerce funnel. Small improvements in this space have a profound impact on the overall CR. redBus operates in 5 geographies and each country has their own payment ecosystem. Overall we have close to 25+ PG integrations with the likes of UPI, new age wallets, international gateways such as Stripe, Xendit, Directa24 etc. This role provides a good opportunity for a PM to understand the payment ecosystem at a global level. Additionally you will own and evolve redBus’s omni-channel messaging infrastructure (SMS, WhatsApp, push, email), ensuring scalable, cost-efficient, and context-aware communication with our customers.

You will drive the development and expansion of the redBus Wallet — enabling seamless usage, and secure payment experiences that enhance loyalty and retention.

Responsibilities

• Partner with new payment integration providers to roll out newer payment products.
• Roll out intelligent routing flows to optimize for success rate & commissions.
• Build dynamic switching platforms by looking at user preference, payment success rate and channel type.
• Own the end-to-end product strategy for SMS, WhatsApp, PUSH, and other customer messaging channels.
• Optimize notification costs and vendor integrations while maintaining high reliability and compliance.
• Lead the roadmap for the redBus Wallet by collaborating with business stakeholders to scale the wallet ecosystem securely.
• Explore opportunities to increase wallet adoption, retention, and frequency of use.
• Work with data and growth teams to measure wallet effectiveness and contribution to key business metrics.
  
  

• The ideal candidate will have excellent product management, project execution, communication skill and attention to details. Candidates will need to be comfortable interacting with business as well as technical stakeholders, and who can work in ambiguous environments and can collaborate & drive work across functions.
• Experience working with complex data sets using standard analysis tools & techniques (Proficiency in Excel, PowerPoint, SQL)
• Experience in managing product lifecycle using agile methodologies (PRDs, wireframing, metric tracking)
• Structured thinking, strong written and verbal skills to process and deliver high quality documents and facilitate technical and non-technical interactions