Problem And Change Lead Specialist

Proud to share LSEG in the India is Great Place to Work certified (Jun ’25 – Jun ’26).

Learn more about life and purpose of our company directly from India colleagues’ video: Bengaluru, India | Where We Work | LSEG

LSEG is one of the world’s leading providers of financial markets infrastructure and delivers financial data, analytics, news and index products to more than 40,000 customers in over 170 countries.

We help organisations fund innovation, handle risk and build jobs by partnering with customers at every point in the trade lifecycle: from advising their pre-trade decisions and completing trades to raising capital, clearing and optimisation.

This role would be responsible for leading Problem and Change Management for Sales Order Management. A Problem lead core responsibility is to minimize the impact of problems on a business and prevent their recurrence. This involves identifying the root causes of incidents, coordinating the investigation and resolution of problems, and proactively preventing future issues. A Change Manager is responsible for guiding organizations through transitions, ensuring that changes are implemented efficiently and with minimal disruption. They focus on the "people side" of change, helping individuals and teams adapt to new processes, systems, and technologies. Their duties include developing and executing change management strategies, facilitating communication, and providing support to employees during the transition period

Key Responsibilities:

• Change Management:
• Developing and implementing change management strategies and plans.
• Conducting change impact assessments to understand the effects of change on processes and systems.
• Creating communication plans and tailored messaging to engage stakeholders.
• Developing and delivering training to support employees in adapting to new processes and technologies.
• Monitoring and measuring the effectiveness of change initiatives and making recommendations for improvement.
• Identifying and managing resistance to change.
• Collaborating with cross-functional teams to identify and mitigate potential risks.
• Problem Management:
• Identifying and resolving problems, including root cause analysis.
• Developing and implementing solutions to prevent future problems.
• Monitoring and tracking problem resolution.
• Mentoring and guiding teams on change and problem management standard processes.
• General Responsibilities:
• Ensuring documentation is accurate and up-to-date.
• Adhering to service level agreements.
• Using ITSM tools like JIRA, ServiceNow, and Confluence.
• Staying up-to-date on industry trends and standard methodologies in change and problem management.
• Working with senior management and other stakeholders to ensure smooth implementation of changes.
  

Skills and Qualifications:

• Strong understanding of change management principles and methodologies.
• Excellent communication, interpersonal, and leadership skills.
• Ability to analyze data and identify trends.
• Experience with ITIL frameworks and ITSM tools.
• Ability to manage multiple projects simultaneously.
• Problem-solving and conflict-resolution skills.
• Ability to work effectively with individuals at all levels of the organization.
  
  

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

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