Principal - Regional PC Fulfillment Leader

The Principal Regional PC Fulfillment Leader is responsible for leading the strategy, operations, and execution of PC fulfillment across the Americas region (USCAN, Central and LATAM) ensuring seamless delivery and exceptional user experience.

The ideal candidate will bring significant expertise in IT supply chain, vendor management, and global operations, with a strong focus on scalability, lean processes, automation, and continuous improvement.

Responsibilities

Regional Strategy & Execution

• Develop and execute a regional PC fulfillment strategy aligned with business needs, IT standards, and sustainability goals.
• Collaborate with a PC fulfillment team comprised of colleagues, OEM and other vendor partners to ensure consistent, high-quality delivery across geographies.

Vendor & Partner Management

• Manage strategic relationships with OEMs, distributors, and third-party logistics providers.
• Review and provide to input contracts, SLAs, and performance metrics to optimize cost, quality, and delivery timelines.

Operational Excellence

• Implement automation and self-service capabilities to streamline fulfillment and reduce cycle time.
• Provide input on standardization of PC configurations, imaging processes, and deployment models.

Lifecycle Management

• Ensure compliance with security, data privacy, and environmental regulations.
• Financial & Performance Management
• Provide inputs to PC fulfillment budget and forecast planning.
• Monitor KPIs and operational metrics to drive continuous improvement and cost efficiency.

Stakeholder Engagement

• Collaborate with IT leadership, regional business leadership, and HR to align fulfillment with workforce needs.
• Serve as a key escalation point for fulfillment-related issues and drive resolution.

Qualifications

• Bachelors Degree in Science or “STEM” Majors (Science, Technology, Engineering and Math) or related
• Strong experience in IT operations, supply chain, or end-user computing,
• Lean, Six Sigma or similar process improvement experience.

Desired Characteristics

• MBA or Master’s preferred.
• Proven success in managing large-scale IT programs across multiple regions.
• Strong vendor management and negotiation skills.
• Experience with ITSM, ITAM, and modern endpoint management tools (e.g., Intune, SCCM).
• Excellent communication, leadership, and stakeholder management skills.
• Ability to thrive in a matrixed, and global environment.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.

Additional Information

Relocation Assistance Provided: No