Principal Business Analyst

Job Description

The Operations Analyst—TAM Support plays a vital role in elevating operational efficiency within Oracle’s TAM organization. This individual will analyze key performance metrics, ensure compliance with business practices, and facilitate seamless cross-functional collaboration. By driving process improvements and supporting strategic objectives, you will directly impact the customer experience and organizational success.

Qualifications & Skills

Mandatory:

Bachelor’s degree in Business, Finance, Operations, or a related field.

5+ years’ experience in an operation, business analysis, or process improvement role.

Demonstrated expertise in data analysis, reporting, and KPI measurement.

Strong knowledge of business process design, documentation, and compliance standards.

Exceptional communication and stakeholder management skills across multifunctional teams.

Proficiency in Microsoft Excel, PowerPoint, and business intelligence/reporting tools.

Good-to-Have:

Experience Within The Technology Sector Or Customer Success/support Functions.

Familiarity with Oracle systems, financial tools, and workflow management software.

Process improvement certification (e.g., Lean Six Sigma, PMP).

Change management and organizational training experience.

Self-Assessment Questions

Can you share a specific example where you collected, analyzed, and reported business performance metrics to drive operational improvements? What tools and methodologies did you use?

Describe a time when you acted as a liaison between multiple business units (such as Finance, HR, Legal, or Contracts) to ensure accurate, timely transaction processing. What challenges did you encounter, and how did you address them?

How do you ensure compliance with organizational business practices and approval processes? Provide an example where your attention to compliance made a measurable impact.

What experience do you have with data analysis, reporting (especially using Excel or business intelligence tools), and presenting findings to management? How have your insights influenced business outcomes?

Have you led or contributed to the implementation of new business processes or procedures? How did you communicate and facilitate organizational adoption of these changes?

Responsibilities

Key Responsibilities

Serve as a liaison between TAM and cross-functional teams—including Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management—to ensure accurate and timely transaction processing.

Collect, input, verify, and analyze data to measure key performance indicators against business objectives, identifying gaps and opportunities for improvement.

Prepare and deliver management updates on budget versus actuals, highlighting deviations and actionable opportunities.

Assess and communicate the economic impact and compliance considerations of key business decisions, providing insights to guide strategic direction.

Ensure full compliance with Oracle Business Practices by monitoring processes and approvals.

Drive the implementation of new business processes and procedures to enhance operational consistency and efficiency.

Develop, update, and deliver training on business practices to ensure organization-wide awareness and adoption.

Continuously monitor and refine business practices to align with evolving financial and tactical objectives.

Qualifications

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.