Performance Analytics Lead

Job Description

The Global Performance Analytics Lead acts as the controller for laboratory performance data, reporting directly to the VP Laboratory Operations. This role is responsible for validating KPIs in dashboards, proactively identifying deviations and outliers, and reaching out to responsible lab managers and stakeholders to highlight potential issues. The Lead supports issue resolution, demands feedback and improvement measures, and collects feedback to create regular reports for the VP. The role requires strong analytical skills, proactive communication, and the ability to drive continuous improvement across laboratory operations.

It is a perfect opportunity for someone seeking a global role with high visibility with executive leadership, and ownership of analytics processes that improve our global laboratory performance!

Responsibilities

• Serve as the controller for Laboratory performance analytics, validating KPIs and dashboard data across all integrated laboratories.
• Proactively monitor dashboards to identify deviations, outliers, and trends that may indicate operational issues.
• Reach out to responsible Lab managers and stakeholders to highlight issues, request feedback, and demand improvement measures.
• Support Lab teams in investigating and resolving performance issues.
• Collect and consolidate feedback from Labs and stakeholders.
• Prepare and deliver regular performance reports to the VP Laboratory Operations, summarizing findings, actions taken, and recommendations.
• Collaborate with Laboratory Managers, Regional Directors, and Technical Competence Centers to ensure data accuracy and process discipline.
• Host monthly meetings with Lab managers and stakeholders to review performance, discuss issues, and align improvement actions.
• Drive harmonization of KPI definitions, measurement methods, and reporting standards.
• Promote best practices in performance analytics and continuous improvement across global labs.
• Support strategic planning and development of new analytics tools and reporting frameworks.
• Monitor and report on process-related costs, resource allocation, and budget adherence for the assigned testing area.
• Define, track, and communicate KPIs for testing process performance, including efficiency, quality, and compliance.
• Support financial / corporate audit preparation and ensure readiness for internal and external compliance reviews.
• Identify and mitigate risks related to testing operations, maintaining a risk register and implementing corrective actions as needed.
• Oversee data integrity in test documentation and reporting, ensuring transparency and traceability.
• Drive continuous improvement initiatives focused on cost control, process optimization, and benchmarking.
  
  

Qualifications

• Bachelor’s degree in engineering, business analytics, statistics, or a related technical field. Master’s degree preferred.
• 5+ years of experience in laboratory operations, performance analytics, or controlling in a technical environment.
• Experience with KPI validation, dashboard management, and performance reporting.
• Strong analytical skills and attention to detail.
• Proactive communication and stakeholder engagement skills.
• English fluency required; additional language skills are beneficial for regional coordination.
  
  

Skills Required:

• Analytical Thinking: Ability to analyze performance data, identify trends, and detect outliers and deviations.
• Proactive Communication: Strong skills in reaching out to stakeholders, demanding feedback, and driving improvement actions.
• Process Ownership: Proven ability to manage and optimize performance analytics processes with cross-functional impact.
• Quality & Compliance: Familiarity with audit processes, KPI management, and regulatory standards.
• Continuous Improvement: Hands-on experience applying Lean, Six Sigma, or similar methodologies to improve performance workflows.
• Project Management: Strategic planning and execution for analytics tool development and reporting optimization.
• Stakeholder Engagement: Ability to collaborate with lab managers, quality teams, and technical stakeholders globally.
• Training & Competence Building: Experience designing and delivering training on analytics tools and reporting standards.
• Governance & Approval Authority: Experience in approving and governing performance standards within integrated lab environments.
  
  

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

About The Team

Our global network of 80+ laboratories is constantly evolving, because the world around us is always changing. We embrace this — we invest in improving our equipment and our skills so we’re one step ahead of the market. One day we could be setting up a burn test and the next, simulating a tornado. And because we’re always evolving, your career will evolve alongside us, whether you’re working on brand new technology or connecting with experts around the globe. Join our team, drive the growth of our organization and deliver real change — in a changing world.

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