Operations Manager PEO

About Rippling

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B+ from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of Americas best startup employers by Forbes.

We prioritize candidate safety. Please be aware that all official communication will only be sent from @Rippling.com addresses.

About The Role

PEO and ASO are two of Ripplings fastest growing and critical product categories, and the Payroll Account Services team is critical to delivering core services and ensuring product compliance associated with those two products. The team closely works with Rippling’s Product and Engineering teams to build new customer-facing and internal tooling features, and executes tens of thousands of tasks every year.

This role will require significant engagement across Product and Engineering, government agencies, third-party partners, and a number of other internal departments (e.g., Legal, Support, Implementation). This role will have a major impact on the success of Ripplings PEO and ASO product growth.

What You Will Do

• Manage multiple operations teams (you will be managing our first line supervisors in this role) within the Tax Account Registrations pillar.
• Track, monitor & continuously improve performance on key metrics & KPIs
• Review and utilize data to make informed decisions; build scalable processes to enhance and improve the customer experience and compliance adherence.
• Work with R&D and other internal stakeholders to identify product improvements and bugs, come up with process / automation fixes, and help implement fixes to improve the customer experience and overall product compliance
• Assist in creating and maintaining documentation pertaining to operational tasks and best practices
• Build and maintain a collaborative, inclusive team culture
  
  

What You Will Need

• 6+ years of payroll operations experience, preferably US payroll operations
• 2+ years of experience managing supervisors with a team of 40+ individual contributors, ideally overseeing within US Payroll Operations
• Experience hiring and managing a distributed team
• Strong experience interacting and executing with US state payroll team members.
• A data-driven approach to developing, tracking, and optimizing performance metrics
• Proficiency with data analysis tools (ex: Microsoft Excel, Google Sheets)
• Creative problem solver who enjoys removing blockers for our clients and company
• Ability to work in a dynamic environment with rotational shifts.
  
  

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@rippling.com

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employees role.

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