Observability Solutions Architect

Meet the Team

Join our team as an Observability Solutions Architect, where youll help redefine

How businesses use information in decision-making. This is your chance to lead

the evaluation stage of the sales process, serving as the key advisor for

Splunk’s innovative offerings alongside our sales team, customers, and partners!

Your Impact

• Competent in showcasing and promote Splunk’s products and services through
  
  

presentations and engaging webinars, both onsite and at industry events.

• Serve as a trusted Functional Specialist, conveying the value of Splunks
  
  

technology and applications to both technical and business customers.

• Develop tailored solutions by understanding and addressing each customers
  
  

outstanding needs and challenges.

• Build and maintain strong, collaborative relationships with a diverse range
  
  

of customer from technical staff to senior management, throughout the sales

cycle.

• Own the technology evaluation phase, independently guiding prospects and
  
  

customers through technical queries and solution exploration.

• Respond efficiently and with competence to functional and technical elements
  
  

of RFPs and RFIs, driving comprehensive and customer-centric solutions.

• Participate in complicated proof-of-concept /proof-of-value events,
  
  

collaborate with a team with varied strengths to establish success criteria

and communicate valuable outcomes.

• Quickly adapt to new tools and processes, making valuable contributions to
  
  

the continuous improvement of our Solutions Engineering team.

• Competent participation and/or working with a wider team in Unified
  
  

Engagement Model (UEM) on moderately complicated accounts.

• Drive overall customer satisfaction through all the stages of the sales
  
  

lifecycle.

• Partner with marketing to build impactful content and showcase Splunks value
  
  

in marketing and industry events.

Minimum Qualifications

• A competent Presales / Technical Sales experience in a software vendor
  
  

environment with validated results in technical software vendor sales.

• Able to conduct discovery sessions to understand customer business goals and
  
  

demonstrate how Splunk can deliver targeted solutions.

• Experience in crafting detailed responses to RFIs/RFPs, showcasing
  
  

reliability and technical acuity.

• A strong teammate who thrives in the technology assessment phase, actively
  
  

contributing as a crucial technical advisor.

• Excellent knowledge of Companys overall IT technology. Ability to
  
  

investigate technicalities when needed to provide hands-on demonstrations.

• Great analytical problem solving and decision making skills and competent to
  
  

work independently to resolve, identify issues, risks and suggest mitigations

strategies.

• Competent to identify all technical issues of your assigned accounts to
  
  

assure customer satisfaction throughout the UEM process. Establish and

maintain positive relationships with your customer technical decision makers

and staff.

• Strong communications, presentation and interpersonal skills.
• Willingness to travel where required.
  
  

Technical Literacy

• Observability/APM and AIOps solutions including; AppD, DataDog, Dynatrace, Splunk or similar.
• Conversant with OTel, ITOM, AIOps.
• Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure
• Exposure to common development & scripting\automation tools e.g. Terraform
• Ability to understand, position and apply common systems e.g. Open Source,
  
  

IBM etc.

• Understanding if common Network, Middleware & Database management solutions
  
  

e.g. IIS, MS SQL, Oracle

Preferred Qualifications

• Strong self-motivation and well-rounded growth mindset to thrive in a dynamic,
  
  

fast-growing, constantly evolving environment and learn new technologies.

• Relevant certifications in CISSP/CEH/GIAC/CCSP, AWS/Azure/GCP.
  
  

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

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