MS Dynamics- Director

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. As a Salesforce consulting generalist at PwC, you will possess a broad range of consulting skills and experience across various Salesforce applications. You will provide consulting services to clients, analysing their needs, implementing software solutions, and offering training and support for effective utilisation of Salesforce applications. Your versatile knowledge will allow you to assist clients in optimising operational efficiency and achieving their strategic objectives.

Translating the vision, you set the tone, and inspire others to follow. Your role is crucial in driving business growth, shaping the direction of client engagements, and mentoring the next generation of leaders. You are expected to be a guardian of PwCs reputation, understanding that quality, integrity, inclusion and a commercial mindset are all foundational to our success. You create a healthy working environment while maximising client satisfaction. You cultivate the potential in others and actively team across the PwC Network, understanding tradeoffs, and leveraging our collective strength.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Lead in line with our values and brand.
• Develop new ideas, solutions, and structures; drive thought leadership.
• Solve problems by exploring multiple angles and using creativity, encouraging others to do the same.
• Balance long-term, short-term, detail-oriented, and big picture thinking.
• Make strategic choices and drive change by addressing system-level enablers.
• Promote technological advances, creating an environment where people and technology thrive together.
• Identify gaps in the market and convert opportunities to success for the Firm.
• Adhere to and enforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct, and independence requirements.
  
  

As the Microsoft D365 ERP (F&O) Director within PwC’s Acceleration Center, you will shape and drive the strategic direction of our Dynamics practice. You’ll lead high-impact client engagements, champion innovation, and cultivate future leaders, all while maintaining excellence in delivery and client satisfaction. Your leadership will inspire teams, promote collaboration across the PwC network, and elevate our brand in the Microsoft ecosystem. This is a pivotal role combining commercial acumen, delivery rigor, and people-centric leadership.

Key Responsibilities

• Strategic Leadership: Define and execute the Dynamics ERP vision; drive growth, thought leadership, and innovation in delivery.
• Business Development: Identify market opportunities, lead pursuits, and convert them into successful client engagements.
• Delivery Excellence: Oversee end-to-end project delivery across multiple clients; ensure quality, governance, and efficiency.
• Client Advisory: Act as a senior advisor to executive stakeholders; build trusted relationships and influence strategic outcomes.
• People Leadership: Mentor senior managers and architects; build high-performing, globally distributed teams.
• Operational Oversight: Ensure compliance with professional standards; promote reuse, automation, and risk controls.
• Collaboration & Integration: Work across geographies and business functions to embed Dynamics into broader transformation initiatives.
  
  

What You Must Have

• Bachelor’s degree or higher.
• 15+ years of experience in Microsoft Dynamics, with 5+ years in senior leadership.
• Deep expertise in D365 Finance & Operations (ERP); strong understanding of implementation cycles and industry-specific solutions.
• Proven experience building and managing global delivery teams.
• Strong client-facing, stakeholder management, and strategic planning capabilities.
  
  

Good to Have

• Knowledge of D365 CRM and Microsoft Power Platform.
• Certifications in D365 F&O modules (e.g., Trade & Logistics, Finance).
• Experience with end-to-end project lifecycle management, solution architecture, and global delivery models.
• Familiarity with Microsoft BI stack, MS SQL Server, SSRS, and post-go-live support.
• Ability to lead Joint Application Design (JAD) sessions and produce functional specifications.

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