MS - CMS Senior Associate Sr Analyst - SharePoint Admin Operate

At PwC, our people in infrastructure focus on designing and implementing robust, secure IT systems that support business operations. They enable the smooth functioning of networks, servers, and data centres to optimise performance and minimise downtime. Those in cloud operations at PwC will focus on managing and optimising cloud infrastructure and services to enable seamless operations and high availability for clients. You will be responsible for monitoring, troubleshooting, and implementing industry leading practices for cloud-based systems.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

• Responsible for the managing day to day operations on Sharepoint Online Administration
• Experience with SharePoint Classic and Modern Sites
• Workflow Development with Power Automate including Power Apps Development Experience
• Experience Working with PowerShell
  
  

• This role require candidate to work in shifts and interact with customer on a daily basis.
• Work on ongoing and new projects throughout project life cycle.
• Serve as subject matter expert for all Sharepoint development work.
• Be on-call on a rotational basis for critical issues.
  
  

• Manage and troubleshoot access requests to SharePoint
• Manage content additions to SharePoint Sites (Modern/Classic)
• Restoration and recovery of Sites and Data
• Develop SharePoint Sites to meet users needs
• Troubleshoot and mange existing IT owned workflows in Power Automate
• Support users with Workflow Development in Power Automate
• Support Data Migrations within SharePoint
• Support Data Migrations to or from SharePoint
• Manage Client requested projects
• Migration of Classic SharePoint Sites to Modern Sites
• Work with third-party vendors / professional services and in-house developers as necessary
• Compose and compile thorough documentation to enable ongoing administration and support of their respective systems and applications.
• Strong ITIL process knowledge
• Strong analytical, troubleshooting and problem-solving skills
• Strong communication and collaboration skills
  
  

• End to end incident, problem management with RCA
• Be On-Call for critical issues
• Review and recommend improvements within existing technical environment
• Strong ITIL Process knowledge
• Strong analytical, troubleshooting and problem-solving skills
  
  

• Higher Level Qualification in a technical subject is desirable
• Any Microsoft Certification
  
  

• Strong written and Oral communication skills.
• Should be open to work in shifts.