Measurement And Report Senior Analyst

Skill required: Business Reporting & Governance - Reporting Analytics

Designation: Measurement & Report Senior Analyst

Qualifications:Any Graduation

Years of Experience:5-7 Years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions. You will also be responsible for closing the fault and complaints within SLA s.Ensure standard and ad hoc reports are delivered accurately and on time. Work with other functional teams to access / understand data to be analyzed. Coordinate across multiple operations / teams to add reporting insight. Analyze, design, code and test multiple components of application code. Prepare management reports and analysis, both recurring and ad-hoc. It focuses on tracking business performance through trusted data and insights while actively managing employee behaviors.

What are we looking for?

• Collecting, analyzing, and interpreting data from various sources and identifying key performance indicators (KPIs) & metrics.
• Creating regular and ad-hoc reports, dashboards, and presentations.
• Developing and maintaining reporting systems and databases and ensuring data accuracy, completeness, and consistency.
• Build custom data input tools and auto alerts & notifications
• Identifying and resolving data discrepancies. Validating data prior to use in reports.
• Collaborating with other teams to understand reporting needs.
• Communicating complex data in a clear and concise manner.
• Providing insights and recommendations to stakeholders.
• Visual Basics Data Analysis
• Power Query
• Minimum 5 year of experience in data management, report and visualization.
• Proficiency in SQL and advanced Excel functions for data manipulation and reporting.
• Experience with data visualization tools such as Tableau, Power BI, or similar.
• Proficiency in Power APPS and Power Automate
• Keen attention to detail
• Working experience on project management
• Working experience on risk and issue management
• Strong Problem Solving and Decision-Making skills
• Good stakeholder management, with the ability to properly manage stakeholder expectations and escalations
• Can work well as part of a team; ability to work well across different levels
• Able to work independently and with minimal supervision
• Good communication skills; can communicate across different levels within the organization
• Ability to identify and resolve data quality issues and other technical problems. Roles and Responsibilities:
• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts, Any Graduation