Manager -Operations

Some Careers Have More Impact Than Others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Manager -Operations

In This Role, You Will

• The overall objective of this role is to build GTS Operations through effective and efficient implementation of migrations as an operational unit delivering high quality, high professional service The job holder is expected to support other team members in ensuring all migration of work, into the assigned Group Service Centre, are successfully achieved and handed over to the Operations team in the stabilized state.
• The jobholder is also expected to identify and deliver sustainable savings as per site Integrated Plan as well as other projects that might be assigned to him/her Support the BS Head in implementing the global operations strategy, including outsourcing and location strategies, metrics, minimum standards, skill requirements and operational models for the Business Service.
• Ensure delivery of high quality service within Service Level Agreements to predetermined critical timescales, in joint collaboration with GTS businesses across globe and GSC functions
• Provide effective business management to GTS offshore operations. Build trusting relationships with internal customers by consistently delivering value add consultancy services and delivery that exceeds expectations and positions HSBC for sustained success Ensure that transactions processed with in specified turn-around-time.
• Ensure that transaction processed are as per site-specific Standard Operating Procedures (SOPs) and highlight any procedural modifications in SOPs wherever required.
• Ensure strict adherence to internal guidelines and compliance aspects. Responding to client queries whilst demonstrating a high level of client service at all times Need-based escalation of decisions and ensure proper follow-up of the same Analyses and interprets data relating to learning retention.
  
  

To Be Successful, You Will

• Graduate from a reputed Institute or University in any discipline, Willing to work on shifts, CDCS certification preferable. Excellent knowledge of GTS FIM / / UCP / ISBP and AML and Sanctions guidelines Excellent knowledge of HFE and HUB is essential
• Excellent communication and interpersonal skills Proven leadership and supervisory skills 8+ years of experience in trade operations and must be focused on providing world class customer service. Should be aware of AML and sanctions screening procedures in Trade
• Strong decision making ability in application of rules and regulations laid down in standard procedures Work independently and demonstrate ways to improve customer service and exhibit ownership of business Acquire and update knowledge on procedures related to relevant processes Assist line manager/supervisor in driving organizational initiatives Be able to learn fast and be able to understand and interpret numeric data in business reports Be able to priorities in a multi-tasking dynamic environment with changing need
  
  

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

• Issued By HSBC Electronic Data Processing (India) Private LTD***

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