Manager - Executive Escalations RCES

Description

We are seeking an experienced professional to join Registration and Compliance Executive Escalations Support Team. Manager, Risk Managers (RMM) will lead team which will be responsible for close looping the Executive Escalations (EEs) for Director + stakeholders. They are expected to navigate between risk, program and product management seamlessly and work with Registration, Compliance and Regulatory program teams for investigation, RC/PA finalization and seeking directors and higher approval and alignment.

Key job responsibilities

The role requires maintaining comprehensive industry expertise to guide leadership on emerging trends and their operational impact, while driving continuous improvement through competitive benchmarking and seller feedback analysis. The position involves making strategic risk mitigation recommendations, challenging established norms when necessary, and developing detailed action plans with measurable outcomes. The RMM builds and mentors high-performing teams, actively participating in recruitment and talent development while fostering a culture aligned with leadership principles. Operating with significant autonomy, they navigate complex, ambiguous scenarios and deploy frameworks to ensure consistent executive escalation processes. A crucial aspect of the role is empowering teams to make independent decisions while maintaining unbiased investigations and high standards. The RMM engages directly with senior management and director-level stakeholders across Registration, Compliance, and Regulatory programs, seamlessly coordinating between risk, program, product, and operations management. They are responsible for aligning senior stakeholders on executive escalation strategies to consistently meet SLAs, particularly during disagreements, while developing comprehensive strategies for team growth and development. Success in this role requires exceptional stakeholder management, strategic thinking, and the ability to balance risk mitigation with operational efficiency.

About The Team

The Selling Partner Trust & Integrity organization balances effective fraud prevention with enabling legitimate business growth on Amazons global marketplace. Within this framework, the Registration and Compliance Escalations Support (RCES) team handles high-priority escalations from executive, legal, PR, and regulatory channels. Working across verification, compliance, and regulatory programs, RCES collaborates with product, tech, and operations teams to resolve complex issues. Through Root Cause Analysis and Close Loop Mechanism programs, the team not only addresses immediate concerns but also implements scalable solutions to prevent future occurrences and enhance overall seller experience.

Basic Qualifications

• Bachelors degree or equivalent
• 3+ years of team leadership and development experience
• Strong analytical and quantitative skills; strong bias towards data-based decision and impact analysis
• 5+ years of experience working cross functionally with tech and non-tech teams and delivering cross-functional projects
• 5+ years managing global stakeholders in cross-functional projects
• Exceptional written, verbal, and interpersonal communication skills; proven ability to guide cross-functional teams through influence versus direct management
• Ability to diagnose problems, identify root causes, and develop and drive appropriate solutions
  
  

Preferred Qualifications

• 7+ years of customer-facing environment experience
• Lean Six Sigma Green Belt or Black Belt certification
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Experience working in a customer-facing environment
• Masters degree or equivalent
  
  

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.


Company - ADCI - BLR 14 SEZ

Job ID: A3165275

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