Manager - Business Process Mgmt

Location: Bangalore

Experience Level: 7+ years

Manager/ Senior Manager – Global Business Process Management (ARL 6)

The global business process management (BPM) team is responsible for identifying, analyzing, designing, and optimizing processes across Aon. BPM or equivalent experience is part of Shared Operations and partners with collaborators across solutions and geographies. Focussed on efficiency and effectiveness, the BPM team’s goal is to transform process delivering improved client and colleague experience whilst lowering cost.

We’re hiring

About Aon

Aon Plc is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients using proprietary data and analytics to deliver insights that reduce volatility and improve performance.

Aon is an equal opportunities employer. Aons recruitment and selection policy ensures the best possible skill mix of colleagues and the highest quality candidates are appointed using objective job-related criteria.

Overview

The Senior Manager (ARL 6) role reports to the Process Excellence leader and is responsible for the leading a team of process analysts. They will be responsible for projects managed by their team, ensuring mapping business processes in our BPM tool line with BPMN standards and guidelines. They will work with business collaborators conduct interviews and build understanding of processes which the business will verify. This will create opportunities to identify the areas of improvement and collaboration through adoption of new strategies, technologies, or procedures

Role Responsibilities

• Team Management and Leadership: Lead and manage a team of BPM Process Analysts, providing direction, mentorship, and performance management. Ensure training and development of the team necessary for scaling BPM at Aon
• Supporting BPM tools: Providing training and guidance to process owners and SMEs on BPM tools and procedures
• Driving BPM adoption: Drives and actively manages the successful adoption and sustainment of BPM techniques and tools
• Maintaining consistency: Creating and maintaining a framework for shared taxonomy and consistency.
• Analyzing information: Collecting data, researching processes, and analyzing information
• Process Improvement: Strong ability to identify, analyse, design, and optimize business processes through process transformation and improvement to improve efficiency and drive innovation
• Drive Process Excellence: Provides support to align with the governance model, ensuring opportunities are assessed, selected and prioritised with a strategic lens and agnostic of tool.
  
  

Required Skills & Experience

• BS degree in business administration or scientific field or equivalent work experience
• 7+ years of experience in a multinational environment, partnering with clients and collaborators across the US and EMEA is must.
• +3 year of project management leadership experience, ideally in global projects
• Self-motivated with confidence to work largely unassisted once trained
• Possess good communication and presentation skills
• Proven expertise in business process mapping and documentation using BPMN 2.0.
• Ability to make agile decisions and establish business process and
• Ability to drive others to decisions and indirectly lead project and process teams
• Working knowledge of Lean Six Sigma (Green Belt minimum); Black Belt preferred
• Strong Project management skills - PMP (or similar) Certification preferred
• Knowledge of financial or professional services
• Good interpersonal skills
  
  

Preferred Qualifications

• Experience in ITES/BPM environments and exposure to global, cross-functional collaborator groups.
• Participation in process transitions/migrations and process automation/enablement initiatives.
• Lean Six Sigma Black Belt; PMP (or similar) project management certification is an advantage.
• Experience supporting BPM governance, taxonomy consistency, and adoption across business units.
  
  

COMMITMENT TO SUSTAINABILITY

“Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.”

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