Lead Fulfilment Analyst

Overview

JOB IDENTIFICATION

APTEAN JOB TABLE: Lead Fulfilment Analyst

APTEAN JOB LEVEL: Lead Fulfilment Analyst

APTEAN JOB TITLE: Lead Fulfilment Analyst, License Management

REPORTS TO

Full line: Smruti Sekhar Sahoo

Dotted line: n/a

General Job Summary

The role involves managing licensing for Aptean and third-party products, coordinating with various teams and vendors, and mentoring junior staff. The Lead Fulfilment Analyst is an individual contributor (IC) role responsible for executing and managing end-to-end fulfilment transactions on a daily basis, while also acting as a subject matter expert within the fulfilment function. The role combines hands-on operational execution with ownership of complex cases, process improvements, stakeholder engagement and improving customer satisfaction to ensure accurate, timely, and compliant fulfilment of products and services.

ORGANIZATION (Indicate the job positions reporting to this role)

Full Line

• Job (of positions): 1
  
  

Dotted Line

• Job (of positions): NA
  
  

Key Responsibilities

• Lead and take ownership of the end-to-end of the fulfilment activities.
• Perform daily fulfilment transactions, purchase order creations and approvals. Work with multiple 3rd party vendors on procuring and renewing licenses for end customers.
• Handle complex, high-value, or escalated fulfilment cases, ensuring resolution within defined SLAs.
• Lead M&A 3rd party Integration, prepare solution document, SOPs post integration and streamline the new product lines
• Ensure fulfilment activities comply with contractual terms, licensing requirements, internal policies, and regulatory guidelines.
• Monitor daily fulfilment queues, workloads, and exceptions to ensure deliveries and timelines are met.
• Act as the primary point of contact and subject matter expert (SME) for fulfilment-related queries and escalations.
• Review work output for quality, accuracy, and adherence to processes.
• Collaborate with sales, account managers, product leaders, legal team, third party vendors, support and stakeholders to resolve all fulfilment discrepancies and requirements.
• Proactively identify risks, dependencies, and potential delays and communicate them effectively to stakeholders.
• Identify gaps, risks, and inefficiencies in fulfilment processes and drive continuous improvement initiatives.
• Maintain and contribute to SOP creation, updates, and standardization across fulfilment operations.
• Track and analyze fulfilment KPIs, trends, and error patterns; recommend corrective actions and controls.
• Support system enhancements, UAT, and process changes related to fulfilment tools and workflows.
• Prepare and analyze fulfilment reports and dashboards to support management decision-making.
  
  

JOB SPECIFICATIONS

Education (Indicate the minimum level of education necessary for this position. Check all that apply and indicate specific degree as applicable to the side (e.g., Bachelor’s in Computer Science)

Preferred Required

Required Preferred Degree/Certification

☒ ☒ Bachelor’s degree

☐ ☐ Master’s degree

☐ ☐ Ph.D.

☐ ☐ J.D. (law)

☐ ☐ Certification

☐ ☐ Registration:

☐ ☐ Licensure

☐ ☐ Other:

Work Experience

• 8 -11 years of hands-on experience in license management, fulfilment and procurement process
• Strong understanding of fulfilment lifecycles, and entitlement or licensing models and revenue recognition concepts.
• Experience in software, SaaS, or subscription-based fulfilment environments.
• Strong analytical skills.
  
  

Knowledge, Skills And Abilities

• Strong attention to detail and transactional accuracy.
• Good communication skills (verbal and written)
• Excellent analytical and problem-solving skills.
• Ability to think strategically and tactically, with excellent attention to detail
• Ability to manage daily execution while handling complex issues and escalations.
• Ability to embrace change and work to achieve goals
• Strong stakeholder communication and collaboration skills.
• Process-driven mindset with a focus on continuous improvement.
• High ownership, accountability, and customer focus.
• Proficiency in Excel and operational reporting tools.
  
  

Preferred Experience

• Experience working with Salesforce tool
• Experience in software, SaaS, or subscription-based fulfilment environments.

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