Passionate problem solver who works with customers and team alike to keep systems available. You have exceptional communication skills and a penchant to identify and resolve issues in a timely manner.
Your role
Analyse and resolve production & non-production issues/incidents within set SLAs
Identify the severity level of the customer-impacting issue & react accordingly
Investigate system logs to resolve production issues and restore services
Provide RCA for production issues to avoid recurrence
Regularly communicate incident/request status to impacted teams/customers
Deploy, monitor & troubleshoot new software versions in production & non-production environments
System debugging experience and skills
Work closely with development and QA team to address software bugs
Identify trends in reported issues, report them and suggest possible solutions
Experienced in DevOps
Identify/Design procedures to eliminate manual processes in the team
Excellent analytical and problem-solving skills
Understands software architecture
Knowledge of Windows, Networks, Firewalls, File Shares, DNS, TCP/IP
Knowledge of IT infrastructure
Good reporting skills to report and explain issues clearly and efficiently
Good documentation skills to write structured technical documents with diagrams and explanations
System monitoring experience
Good interpersonal communication skills with proficiency in written and spoken English
Good team player
If need be, should be ready to develop software enhancements and/or carry out bug fixes
Willingness to learn new technologies
About You
Should have 10–12 years of experience
Experienced working on cloud services
Experienced in database operation
Experienced working in production support, ops support & maintenance projects
Experienced in ticket management in an ITSM/helpdesk system
Mandatory
Microsoft .Net, C#, ASP.Net Core and WebAPI
ReactJS, HTML
SQL Server and Postgres
Cloud Services (Preferably Microsoft Azure)
Familiarity with networking systems and protocols
Git
PowerShell, and Bash
Docker / Azure containers
Desired
MySQL and Mongo
Experienced working in production support, ops support & maintenance projects
GitHub
Testing approaches such as TDD and BDD (Nunit, Jest)
Good knowledge of Python and Django
Experienced with Azure DevOps
Exposure to Agile Methodologies
GIS system
ITIL process familiarity
ETL
Qualification And Certification
B.E CS, Graduate with relevant experience
IT industry certifications such as Microsoft Azure would be an added advantage
Work Location: Bangalore & Gurgaon
Reward & Benefits
Explore the rewards and benefits that help you thrive – at every stage of your life and your career.
This Includes
Comprehensive life insurance coverage.
Premium medical insurance for you and your dependents.
Generous annual leave balance.
Flexible and hybrid work solutions.
Remote work opportunities outside of country.
Company gratuity scheme.
Discretionary bonus program.
Relocation assistance.
Employee Wellbeing Program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition.
Seize every opportunity to sharpen your skills, expand your expertise, and be recognized for the impact you make.
About AtkinsRéalis
Were AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the worldsinfrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Were committed to leading our clients across our various end markets to engineer a better future for our planet and its people.
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