L2 L3 Team Lead - Xstore

Why Valtech? We’re the experience innovation company - a trusted partner to the world’s most recognized brands. To our people we offer growth opportunities, a values-driven culture, international careers and the chance to shape the future of experience.

The opportunity

At Valtech, you’ll find an environment designed for continuous learning, meaningful impact, and professional growth. Whether youre pioneering new digital solutions, challenging conventional thinking or building the next generation of customer experiences, your work will help transform industries.

We Are Proud Of

• The work we do and the innovation we drive
• Our values of share, care and dare
• A workplace culture that fosters creativity, diversity and autonomy
• Our borderless, global framework, which enables seamless collaboration
  
  

The Role

As a L2/L3 Team Lead, you are passionate about experience innovation and eager to push the boundaries of what’s possible. You bring 8+ years of experience, a growth mindset and a drive to make a lasting impact.

You Will Thrive In This Role If You Are

• A curious problem solver who challenges the status quo
• A collaborator who values teamwork and knowledge-sharing
• Excited by the intersection of technology, creativity and data
• Experienced in Agile methodologies and consulting (a plus)
  
  

Role & Responsibilities

• Lead L2 and L3 support operations, ensuring timely resolution of incidents, problems, and service requests.
• Drive root cause analysis (RCA) for production issues and ensure effective permanent fixes.
• Collaborate with business teams to understand requirements, provide solutions, and propose alternative approaches.
• Support integration workflows including EFTLink, OMS, ERP, CRM, inbound/outbound integrations (customers, sales/settlement, articles, pricing, promotions).
• Prepare functional and technical documentation, including workload estimation, risk identification, and mitigation strategies.
• Develop Proof of Concepts (POCs) for new requirements and evaluate feasibility.
• Groom and mentor team members to strengthen their functional and technical expertise in Oracle Xstore.
• Ensure end-to-end ownership of issues from identification through post-delivery follow-up.
• Coordinate with cross-functional teams to maintain SLA adherence and improve service quality.
• Manage and mentor L2 & L3 teams, enabling them to work autonomously through training, documentation, and coaching.
• Monitor and report on key KPIs including incident SLAs, backlog trends, ticket reopen %, mean time to acknowledge/resolve, and productivity.
• Maintain standard operating procedures, playbooks, and knowledge bases for consistent and efficient support operations.
  
  

Must have

To be considered for this role, you must meet the following essential qualifications:

• Education: A Bachelors or Masters degree in Computer Science, Engineering, or a related technical field is typically required.
• 6–9 years of IT experience with at least 2+ end-to-end Oracle Xstore implementations.
• Strong hands-on expertise in Oracle Xstore Suite and integrations (EFTLink, OMS, ERP, CRM).
• Excellent technical knowledge in J2EE, Spring, Hibernate, PL/SQL, and Oracle DB.
• Good understanding of Xstore landscape, localization, and retail domain processes.
• Experience in production support (L2 & L3), root cause analysis, and resolution management.
• Ability to estimate workloads, assess risks, and define mitigation strategies.
• Strong communication skills to interact with business stakeholders and technical teams.
• Experience in mentoring and leading support teams.
  
  

If you do not meet all the listed qualifications or have gaps in your experience, we still encourage you to apply. At Valtech, we recognize that talent comes in many forms, and we value diverse perspectives and a willingness to learn.

Commitment to reaching all kinds of people

We design experiences that work for all kinds of people - and that starts with our own teams. At Valtech, we’re intentional about building an inclusive culture where everyone feels supported to grow, thrive and achieve their goals. No matter your background, you belong here. Explore our Diversity & Inclusion site to see how we’re creating a more equitable Valtech for all.

The Benefits

This is a Full-Time position based in Bengaluru.

Beyond a Competitive Compensation Package, We Offer

• Flexibility, with hybrid work options (country-dependent)
• Learning and development, with access to cutting-edge tools, training and industry experts.
  
  

Our benefits are tailored to each location. Your Talent Partner will provide full details during the hiring process.

Your application process

Once you apply, our Talent Acquisition team will review your application. If your skills and experience align with the role, we’ll reach out for next steps.

⚠️ Beware of recruitment fraud: Only engage with official Valtech email addresses ending in @valtech.com.

We are committed to inclusion and accessibility. If you need reasonable accommodations during the interview process, please either indicate it in your application or let your Talent Partner know.

About Valtech

Valtech is the experience innovation company that exists to unlock a better way to experience the world. By blending crafts, categories, and cultures, we help brands unlock new value in an increasingly digital world.

At the intersection of data, AI, creativity, and technology, we drive transformation for leading organizations, including L’Oréal, Mars, Audi, P&G, Volkswagen Dolby, and more.

At Valtech, we don’t just talk about transformation. We make it happen. Our people are the heart of our success, and we foster a workplace where everyone has the support to thrive, grow and innovate.

Are you ready to create what’s next? Join us.

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