Jira And Confluence Support Engineer

About the Job

As a specialist in electronics and software for the past 20 years, in-tech is a dynamic, fast-growing engineering company headquartered in Munich, Germany employing around 2350 employees globally across 20 project locations in 8 countries.

in-tech develops innovative engineering solutions for the automotive, rail, aerospace, defence, and industrial sectors.

We are committed to a flexible, modern work culture and work-life balance. Our colour orange stands for liveliness, warmth, and dynamism. We value a strong team spirit, fresh ideas and a positive work culture. We call it the “Orange Spirit”!

Since 2024, in-tech became a subsidiary of Infosys Ltd. This strategic partnership enables us to offer our customers even more comprehensive development and digitalisation services and a greater offshore capability. We are looking for experienced Jira & Confluence Support Engineer to join our team in based out of our Kochi location with hybrid work options. If you’re passionate about joining a growing and dynamic team with a company with a positive culture and team spirit, we’d love to connect with you!

Responsibilities

• Administer and manage Atlassian Cloud applications including Jira, Confluence
• Lead and support migration activities from Atlassian Data Center to Atlassian Cloud
• Design, implement, and maintain Jira Service Management projects, including service desk configurations, custom request types, workflows, and automation rules.
• Develop, enhance, and maintain custom scripts using ScriptRunner for Jira and Confluence to automate processes
• Create and maintain comprehensive documentation of system configurations, processes, and customizations.

Requirements

• The ideal candidate would be a graduate with minimum 5+ years of proven work experience as an Atlassian Support Specialist or similar role.
• Hands-on experience with administration in Atlassian cloud systems, particularly Jira and Confluence.
• Strong understanding of Jira and Confluence Cloud administration, including user management, permissions, project configurations, and integrations.
• Expertise in Atlassian Cloud automation, Jira Service Management, and service desk project setup.
• Solid experience in migrating from Atlassian Data Center to Atlassian Cloud,
• Strong scripting skills using ScriptRunner for Jira/Confluence.

Apply with us

If you have experience and team spirit and are looking for a great place to work, then start your job with us.

As part of our dedication to the diversity of our workforce, in-tech is committed to equal employment opportunity without regard for age, race, colour, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion.