IT Operations Analyst I

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

• The candidate must demonstrate the ability to resolve problems, escalate issues, clearly communicate with the users and other teams, and effectively manage priorities and expectations.
• Participate in Major Incident Management calls across various component teams to help identify the root cause of the incidents
• Candidate must be able to prioritize workload, providing timely and accurate resolutions
• Identify opportunities to improve Operational efficiency around application support space.
• Participation in service reviews and post incident reviews.
• System and Application monitoring using tools like AppD, Netcool, Solarwind etc.
• Excellent written & oral communication.
• Ability to cover on call support and flexibility around working hours.
• Ability to navigate UNIX and Linux operating systems as part of incident triage (review logs / configurations etc.).
• RDBMS: Oracle, SQL
• Efficient in Excel, Report Generation
• Experience working with ticketing tools like ServiceNow, Jira, CMMS etc.
• Any scripting knowledge(shell, python etc.) is an added advantage
  
  

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to FTADAAA@conduent.com. You may also click here to access Conduents ADAAA Accommodation Policy.

---