IND Manager Reinsurance Solutions

Title: Reinsurance Claims Tower Lead

Team: Reinsurance Client Services Team

ARL- 6

Position type- Full Time

Working style- Hybrid

Cab Facility- Yes

Shift Time -12.30 p.m. to 9.30 p.m.

People Manager role: Yes

Required Years Of Experience -

12+ years of experience

Position Overview: As the Reinsurance Client Services Claims Tower Lead for Aon Business Services (ABS), you will oversee a high-performing team of more than 40 professionals, ensuring the delivery of extraordinary client service in the global reinsurance industry. You will drive operational excellence, foster team engagement, and act as a key point of contact for internal and external claims stakeholders.

Key Responsibilities

• Lead, mentor, and develop a team of client service professionals, fostering a high-performance culture focused on operational excellence.
• Oversee the implementation and maintenance of best practices and standardized procedures across all ABS client service operations.
• Monitor objectives and KPIs for operational efficiency, ensuring claims service level agreements (SLAs) and quality standards are consistently met; implement corrective actions as needed.
• Manage escalations and complex client/stakeholder issues, providing solutions and maintaining strong working relationships.
• Collaborate with cross-functional teams including ABS Operations, Aon Reinsurance Sales and Client Services, Finance, and IT to optimize processes and deliver seamless experiences for Aon clients.
• Make observations and recommendations contributing to the operational claims process and building efficiency.
• Identify training needs and facilitate ongoing professional development for your managers and SMEs.
• Drive claims process improvement initiatives, leveraging technology and ABS best practices to enhance efficiency and client satisfaction.
• Prepare and present regular reports on service metrics, team performance, and operational challenges to global and regional stakeholders.
• Support recruitment, onboarding, and workforce planning for the team.
• Champion a culture of collaboration, transparency, and accountability within the team.
• Ensure compliance with all standardized Aon India policies and procedures as well as all regulatory requirements.
  
  

Qualifications

• Bachelor’s degree in business, Finance, Insurance, or related field; advanced degree preferred.
• Minimum 10 years’ experience in reinsurance, insurance, or financial services, with at least 5 years in a supervisory or team lead role.
• Proven experience managing large teams (30+ members) in a fast-paced, client-centric environment.
• Strong knowledge of reinsurance operations, documentation, and regulatory requirements.
• Exceptional leadership, coaching, and interpersonal skills.
• Ability to think strategically and analytically, as well as solve problems by thinking creatively.
• Proficient in MS Office and relevant client service/insurance platforms.
• Outstanding communication skills, both written and verbal.
  
  

How We Support Our Colleagues

In addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.

Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!

Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.

COMMITMENT TO SUSTAINABILITY

“Aon is dedicated to integrating sustainability into our core business practices. We strive to minimize our environmental impact through innovative solutions and responsible stewardship, ensuring a sustainable future for our clients and communities.”

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