Executive - Human Resources

HGS is a global leader in customer experience management. With more than 18,000 employees spread across 9 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 1100 of the world’s leading brands, HGS is the perfect place to build your future!

Key Responsibilities

Compensation Administration

• Process compensation updates in the HR system for new hires and existing employees; prepare payroll files for each cycle.
• Maintain and update records related to annual performance appraisals and incentive programs, ensuring accurate documentation of salary adjustments and appraisal dates.
• Serve as the point of contact for offer creation and dispatch via the recruiting tool.
• Conduct job offer discussions for roles from Associate/Assistant to Senior Manager, ensuring alignment with compensation guidelines.
• Prepare movement letters for promotions and salary adjustments.
• Support the design and implementation of competitive compensation programs aligned with company goals and market trends.
• Collaborate with the Talent Strategy and Development (TSD) team to prepare Cost-to-Company (CTC) data for pricing.
• Assist in budgeting for compensation and benefits programs.
  
  

Benefits Administration

• Oversee employee benefits programs including health insurance (HMO), retirement plans, and wellness initiatives.
• Act as the primary contact for health insurance matters:
• Enrollment of new hires and dependents
• Cancellations for inactive employees
• Validation and reconciliation of HMO billings
• Payment requests
• Address day-to-day HMO concerns and coordinate with providers for resolution.
• Recommend enhancements to benefits programs based on feedback, usage data, and market trends.
• Manage daily clinic operations in compliance with Department of Health regulations.
• Lead planning and execution of Annual Physical Examination (APE) and health-related activities:
• Coordinate with providers, HRBPs, Workforce Management, Facilities, and Admin teams.
  

Employee Lifecycle Management

• Manage onboarding processes and maintain the New Hire Masterfile (employee info, personal details, compensation, payroll setup).
• Handle employment verification and prepare Certificates of Employment for managerial-level employees and above.
• Compute separation pay for retirement, redundancy, and retrenchment cases in compliance with labor laws.
  
  

Compliance & Records Management

• Maintain and secure 201 files for managerial-level employees and above.
• Submit Annual Health Reports to the Department of Health and Quarterly Information Reports to the Philippine Statistics Authority (Section 25 of RA No. 10625).
• Manage HRIS systems to support compensation and benefits operations.
• Update employee records in HR systems to ensure accuracy.
• Prepare compensation-related reports and databases for decision-making and compliance.
• Ensure policies align with labor laws, government regulations, and internal standards.
• Regularly review and update policies for competitiveness and compliance.
• Prepare documentation for internal and external audits.
• Monitor regulatory changes and update policies accordingly.
• Ensure full compliance with statutory obligations and internal governance frameworks.
  
  

Employee & Stakeholder Communication, Vendor & Policy Management, Team Support

• Communicate effectively with employees and stakeholders on compensation and benefits matters.
• Manage vendor relationships and recommend improvements.
• Mentor HR team members, support training initiatives, and foster a collaborative work environment.
  
  

Qualifications

• Experience: Minimum 7 years in compensation and benefits with strong HR regulatory knowledge.
• Analytical Skills: Ability to analyze data and generate insights on compensation trends and benefits utilization.
• Communication: Strong verbal and written communication skills.
• Attention to Detail: High accuracy in managing compensation and benefits data.
• Technical Skills: Proficiency in HRIS and advanced Microsoft Excel/data analysis tools.
• Interpersonal Skills: Strong relationship-building and collaboration skills.
• Problem-Solving: Creative thinking and solution-oriented approach to resolving issues.
  
  

As an equal opportunity employer, HGS is dedicated to diversity, inclusivity and Equity. HGS does not discriminate on the basis of the race, ethnicity, religion, sex, national origin, age, veteran disability, or genetic information or any other reason prohibited by law in employment. We believe in the power of diversity to create an environment where every individual excels, and our diverse customer and colleague base is deeply understood.

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