ECC Support Engineer

About Us

We are a leading global hedge fund, recognized for our innovative strategies and advanced technology. Our success is driven by precision, agility, and a commitment to operational excellence. At the intersection of finance and technology, we leverage world-class infrastructure to support our trading and investment activities.

The Opportunity

We are looking for a talented Support Engineer to join our Enterprise Command Center (ECC), the nerve center of our production infrastructure. In this hands-on role, you will play a critical part in ensuring the stability and reliability of the systems that underpin our global trading operations. You will work alongside a high-performing team, respond to incidents, and help drive continuous improvement in our infrastructure operations. This is an excellent opportunity to work at the heart of a global financial technology, solve complex technical challenges, and make a direct impact on the firm’s success.

What You’ll Do

• Infrastructure Monitoring: Continuously monitor the health and performance of production systems, proactively identifying and escalating issues to minimize downtime.
• Incident Response: Respond to infrastructure incidents and outages, troubleshoot problems, and work with cross-functional teams to ensure rapid resolution and minimal disruption to trading and investment activities.
• Operational Support: Fulfill service requests and operational tasks across a range of platforms, including networks, Linux and Windows servers, storage, databases, and monitoring tools. Manage Hardware break-fix.
• Documentation: Maintain detailed runbooks, incident records, and knowledge base articles to ensure consistent and effective incident management and operational processes.
• Collaboration: Work closely with engineering, production assurance, and other technology teams to share information, escalate issues, and drive improvements in system stability and performance.
• Continuous Improvement: Identify opportunities to enhance processes, tools, and workflows, contributing ideas to improve efficiency, automation, and service quality.
  
  

• Technical Skills: Solid understanding of IT infrastructure, including networks, Linux and Windows operating systems, and monitoring tools. Experience in a production support or operations role is highly desirable.
• Problem Solving: Strong troubleshooting skills and the ability to resolve complex technical issues under pressure.
• Attention to Detail: Thorough, organized, and committed to maintaining high standards in incident response, operational processes, and communication.
• Collaboration and Ownership: Excellent interpersonal skills and the ability to work effectively as part of a global team. Operate as an owner of the infrastructure and assure resolution of issues to the end.
• Communication: Clear and concise communication skills, both written and verbal, with the ability to document incidents and procedures accurately.
• Adaptability: Ability to prioritize tasks and adapt to changing priorities in a fast-paced, high-stakes environment.
• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.
• Bonus Points:
• Experience in financial services or other high-availability environments
• Familiarity with ITSM tools and incident management best practices
• Ability to automate and code.