Director Facilities Management

The individual will assume the lead role in the delivery of facilities management (FM) services to Expedia in India. He / she will be the single point of contact for Expedia and will be responsible for:

• Ensuring a high level of client satisfaction, establishing, and managing the service delivery team, delivering key regional initiatives as well as ensuring consistency in processes, systems, and reporting
• Ensuring the efficient and consistent operation of all facility activities to meet contractual obligations with respect to the property portfolio of Expedia in India.
• Achieving Expedia’s regional outsourcing objectives of service quality, cost savings, consistency, and risk management.
  
  

• Be the single point of contact for Jones Lang LaSalle’s service delivery and as the escalation point in India
• Be accountable for the service delivery to meet the contractual obligations of Jones Lang LaSalle in India
• Manage relationships with key stakeholders in Expedia’s organization in Bangalore, Mumbai, Gurgaon, and organize regular business review with them
• Develop and implement, together with the Regional Account Director, a business plan which meet Expedia’s outsourcing and Jones Lang LaSalle’s objectives for the account in India.
  
  

• Ensure the adherence to the contract.
• Be responsible for the achievement of the key performance indicators, service levels and other measures as contracted.
• Implement and manage the change control process.
• Manage the governance process for the account in India
  
  

• Assist Expedia with the development of the property budgets and forecasts in accordance with the financial timetable.
• Be responsible for achievement of the agreed financial targets for the account; revenue, expenses and debtors’ targets (JLL plan)
• Meet the agreed growth targets for the account.
• Look for opportunities to cross-sell services.
• Responsible for collection of fees from client and tracking of outstanding payments.
  
  

• Be responsible for the direct management of all resources involved in the delivery of services. e.g. recruitment, performance assessment etc.
• Actively manage the professional development of all direct reports.
• Prepare and implement a Succession Plan for the account.
• Be responsible for the implementation of technology systems to support service delivery. Ensure the required reporting from the systems.
• Develop and implement standard operating procedures and processes for the account.
• Develop, implement and manage all regional initiatives and programs for the account.
• Drive client specific initiatives such as savings targets, benchmarking and best practices.
• Source, transfer and implement best practices to the account.
• Drive regional consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
• Establish consistency in the monthly reporting in each country.
• Take part in the development of the regional reporting to the satisfaction of Expedia.