Digital Product Support Lead

Job Title: Digital Product Support Lead

Location: Hyderabad

Job Type: Full-Time

Job Description:

We are seeking a highly motivated and experienced Product Support Specialist, with strong expertise in ITIL Processes. to join our digital products Support team. The ideal candidate will be responsible for providing technical support, troubleshooting issues, conducting software testing, and ensuring a smooth user experience across our digital products.

You, who has Dare to think new mindset and work as go-getter in team, are suitable to work in our learning and growth environment with several opportunities.

Key Responsibilities:

• Provide level 2 support for digital products, troubleshooting issues reported by users.
• Strong expertise in ITIL Processes
• Work closely with developers and product managers to resolve technical problems.
• Maintain a detailed record of incidents, resolutions, and workarounds in the ticketing system.
• Showcasing the product to customers, explain use cases and functionality.
• Diagnose, troubleshoot, and resolve technical issues related to digital products.
• Document common issues and create knowledge base articles for users and internal teams.
• Provide product training and support documentation to end-users.
  
  

Experience : 7 - 10 years

Required Skills and Qualifications:

• Bachelor’s degree in computer science, Electrical Engineering, or a related field.
• Proven experience in Digital Product Support Specialist, similar role, preferably in the mining or similar industry.
• Excellent communication, collaboration, and leadership skills.
• Knowledge of the mining industry and its unique challenges and opportunities.
  
  

Nice to have:

• Mining industry knowledge and experience.
• Product testing experience.
• Foreign languages skills like Spanish etc.
• Experience with IoT, automation, and digitalization solutions in the mining industry.
• Familiarity with Epirocs products and services.
  
  

What We Offer:

• Competitive salary and benefits package.
• Opportunity to work on innovative projects with a talented team.
• Professional development and growth opportunities.
• Flexible working and a supportive work environment.
  
  

It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.

All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isnt just a goal but a part of our values and way of working. This is how we do business for a sustainable future.  Learn more at www.epiroc.com

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