Delivery Manager

About Tarento

Tarento is a fast-growing technology consulting company headquartered in Stockholm, with a strong presence in India and clients across the globe. We specialize in digital transformation, product engineering, and enterprise solutions, working across diverse industries including retail, manufacturing, and healthcare. Our teams combine Nordic values with Indian expertise to deliver innovative, scalable, and high-impact solutions.

Were proud to be recognized as a Great Place to Work, a testament to our inclusive culture, strong leadership, and commitment to employee well-being and growth. At Tarento, you’ll be part of a collaborative environment where ideas are valued, learning is continuous, and careers are built on passion and purpose.

Role Overview

We are looking for a Senior Delivery & Portfolio Leader to manage large, complex IT delivery portfolios, drive high-quality and profitable execution, and build strong client relationships. The role involves end-to-end ownership of delivery, people, financials, and customer satisfaction while enabling scalable processes and continuous improvement.

This position requires strong leadership, delivery governance, customer management, and pre-sales collaboration, with the ability to deliver 25%+ margins and build a high-performing, employee-first culture.

Key Responsibilities

Delivery & Portfolio Management

Own and manage a portfolio of 5+ projects across multiple customers

Deliver projects on time, within scope, budget, and quality

Govern large and complex Fixed Price and Agile programs

Establish scalable delivery processes for predictable outcomes

Proactively identify and mitigate portfolio-level risks

Ensure lean delivery, optimal role ratios, and high productivity

Customer & Stakeholder Management

Build long-term relationships with key enterprise clients

Drive CSAT, customer delight, and value-based engagements

Act as the escalation point and proactively prevent issues

Engage with senior stakeholders and CxO-level executives

Pre-Sales & Solutioning

Partner with pre-sales teams on RFP/RFI responses

Provide delivery feasibility, effort estimates, and risk inputs

Support deal structuring, scope validation, and contract finalization

Enable smooth transition from sales to delivery

Financial & Business Management

Own revenue, margin, billing, and profitability

Deliver predictable financial forecasts

Improve margins using delivery and commercial levers

Ensure timely and accurate client billing

People & Performance Management

Lead and manage a 60+ member delivery unit

Attract, retain, and groom high-performing talent

Drive ESAT, motivation, and employee-first culture

Mentor leaders, plan succession, and enable career growth

Establish metrics-driven performance and meritocracy

Review and recommend hikes and promotions

Operations & Capability Building

Manage demand-supply, hiring effectiveness, and bench utilization

Build delivery capabilities independent of individuals

Drive continuous improvement, innovation, and scale

Enhance service offerings and delivery maturity

Core Skills

Required Skills & Competencies

Delivery Management & Program Governance

Portfolio & Project Management

Customer Relationship & Account Management

Pre-Sales & Contract Management

Financial & Margin Management

Agile (Scrum, Kanban) & Hybrid Delivery Models

People Leadership & Change Management

Behavioral & Leadership Attributes

Strong ownership and accountability mindset

Customer-first and value-driven approach

Growth, change, and process-oriented mindset

High integrity, openness to feedback, and team spirit

Positive, solution-focused leadership style

Must-Have Qualifications

14–20 years of overall experience in IT Services

5+ years in Integration or similar delivery areas

3+ years managing multi-project portfolios

Experience managing 60+ people delivery units

Strong experience with Agile, Hybrid, and Fixed Price projects

Excellent communication, decision-making, and problem-solving skills

Good to Have

PMP / PRINCE2 Certification

Scrum Master Certification

Experience with SAFe or Scaled Agile

Domain exposure to BFSI (FinTech), Manufacturing, Retail, or EdTech

Experience in AI adoption or AI-enabled delivery

Strong negotiation and conflict management skills