Customer Support Professional

Introduction

At IBM, work is more than a job - its a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things youve never thought possible. Are you ready to lead in this new era of technology and solve some of the worlds most challenging problems? If so, lets talk.

Your Role And Responsibilities

As a CSP you will be responsible for the below but not limited to

• Contract Management; Understanding the contract clauses, deliverables and timelines
• Manage billing & Invoicing: Validate and raise billing request applicable for the contract.
  
  

• Focus on compliance & documentation - Audit readiness
  
  

• 7+ years of relevant experience in Contract management
• Knowledge of IBM Billing systems & tools..etc
• Knowledge of IT skills including experience of working with Excel, Word, PowerPoint
• Proven interpersonal/communication and presentation skills
• A high level of accuracy and attention to detail
• Handled workload management skills and an ability to work to deadlines
• Demonstrated experience managing multiple priorities and balancing competing priorities
  
  

• Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work
• Intuitive individual with an ability to manage change and proven time management
• Proven interpersonal skills while contributing to team effort by accomplishing related results as needed