Customer Assurance Manager

Are you ready to power the Worlds connections?

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

Role Summary

The Customer Assurance Manager is a product-aligned Subject Matter Expert (SME) responsible for customer assurance, audit readiness, and security and compliance enablement for one or two assigned Kong products. This role partners closely with Sales, Engineering/SRE, Compliance, Security, and Product teams to ensure accurate customer responses, strong audit preparedness, and consistent implementation of security and compliance best practices across Kong’s product portfolio.

This is a high-impact role supporting customer trust, audits, and revenue enablement. The Senior Analyst operates independently, collaborates across product SMEs, and contributes to building a scalable, agile, and resilient Customer Assurance function.

Key Responsibilities

• Act as a designated SME for one or two Kong products.
• Maintain a deep understanding of product architecture, deployment models, data flows, and security controls.
• Support all customer assurance requests for assigned products, including security questionnaires, due diligence reviews, customer security inquiries.
• Attend customer calls as needed to explain Kong’s security posture, data handling, and compliance practices.
• For customer requests involving two or more Kong products, collaborate with other product SMEs to deliver coordinated, consistent and high-quality responses.
• Ensure responses are technically accurate, customer-friendly, and aligned with Kong’s approved messaging.
• Cater to audit evidence requirements for assigned products.
• Work closely with the Compliance Program Manager to ensure ongoing audit readiness, support external audits and certifications such as ISO 27001 and SOC 2 Type II
• Validate that product-specific controls are documented, understood, and supported with appropriate evidence.
• Assist in identifying and addressing gaps that could impact audit outcomes.
• Participate in cross-training initiatives to build working knowledge of additional Kong products.
• Foster strong cross-product and cross-functional collaboration within Customer Assurance and partner teams.
• Enable smoother handoffs and collaboration by standardizing assurance practices across products.
• Contribute to the implementation of security and compliance best practices across Kong’s product suite.
• Identify opportunities to improve efficiency, consistency, and scalability of assurance workflows.
  
  

Required Qualifications

• Bachelor’s degree in Information Security, Computer Science, or a related field, or equivalent practical experience
• 8+ years of experience in Customer Assurance, Security Compliance, GRC, or Trust roles
• Prior experience acting as a product or domain SME in a SaaS or cloud environment
• Hands-on experience supporting customer security questionnaires and audit activities
• Working knowledge of security and compliance frameworks such as ISO 27001, SOC 2 Type II
• Understanding of security controls in SaaS, hybrid, and self-hosted product models
• Ability to engage effectively with Engineering and SRE teams on security and compliance topics
• Strong written and verbal communication skills
• Ability to explain technical security concepts in clear, customer-appropriate language
• Proven ability to collaborate across Compliance, Security, Engineering, Product, Legal and Sales teams
• Experience in API platforms, cloud infrastructure, or developer-focused products
• Relevant certifications (CISSP, CISA, ISO 27001 Lead Implementer/Auditor) are a plus
  
  

About Kong

Kong Inc., a leading developer of cloud API technologies, is on a mission to enable companies around the world to become “API-first” and securely accelerate AI adoption. Kong helps organizations globally — from startups to Fortune 500 enterprises — unleash developer productivity, build securely, and accelerate time to market. For more information about Kong, please visit www.konghq.com or follow us on X @thekonginc.

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