Core Agent

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Open since May 2019, in the information technology capital of India, Four Seasons Hotel Bengaluru at Embassy ONE provides a preferred address for both business and leisure travellers, and the highly personalized, anticipatory service that Four Seasons guests expect and value around the world. Designed to reflect a sense of its location, the Hotel’s design merges nature and architecture in an homage to Bengaluru’s reputation as the Garden City. Four Seasons Hotel Bengaluru at Embassy ONE is located in one of the city’s most dynamic development that includes Four Seasons Private Residences, premium grade office space, sophisticated retail, dining and entertainment.

About The Role

The Core Agent will be responsible for Selling hotel guest rooms and restaurant reservations, arranging details of guest reservations with a high degree of accuracy and personalization. Answers and directs phone calls, pages, radio requests and faxes in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Four Seasons policies. Completes administrative and verification tasks related to guest reservations, employee reservations, call volume, and revenue tracking. Coordinates work with and assists other members of the Core Agent team. The Core agent will report to the Assistant Reservations Manager.

What You Will Do

• The Core Agent is responsible for providing general information about the hotel and assisting callers.
• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Communicates reservation information to the front desk.
• Open and close the availability as and when required of hotel in all channels and website.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers
  
  

• At least 1-2 years experience in a similar role within 5 Star Luxury Hotels is considered an asset
• Bachelor’s Degree in Hospitality Management or Equivalent is considered an asset
• Strong communication and customer service skills
  
  

• Competitive Salary, wages, and a comprehensive benefits package
• Excellent Training and Development opportunities
• Complimentary Dream Holidays at other Four Seasons Hotels and Resorts
• Comprehensive Insurance coverage for Hospitalization and Personal Accident
• Complimentary Employee Meals