Community Manager

About us

WeWork India is one of India’s leading flexible workspace operators – ‘Great Place To Work’ certified (Nov 2024 – Nov 2025), aimed at creating flexible workspace solutions for companies of all sizes.

Since its inception in India in 2016, WeWork India has expanded across 68 operational centres in Chennai, New Delhi, Gurugram, Noida, Mumbai, Bengaluru, Pune, and Hyderabad. WeWork India meets distinct workspace needs, for various businesses. WeWork India strives to provide customised and curated solutions for various office space needs through its products and solutions.

At WeWork India, we’re driven by collaboration, creativity, and a shared vision to redefine the future of work. If youre looking to be part of a dynamic, fast-growing organisation that values talent and fosters growth, join us and build your future with WeWork India.

For more information, please visit our website

About the rol

eThe Community team is dedicated towards enhancing the member experience, sales performance and operational excellence of our WeWork locations. This team plays a central role in all operations at all locations of WeWork and serves as the “face” of WeWork

.Every employee of this team helps our members and employees create their life’s work through assisting in functions such as hospitality and operations

.
Roles and responsibilitie

s Lead the Community Management team to achieve the followin

• g:Create a collaborative environment amongst our members through events and personal introductio
• nsMaintain occupancy by handling renewals and managing chu
• rnSupport sales in achieving new sales goa
• lsEnsure that your building(s) is fully operational and processes are running smooth
• lyDrive growth and promotion of WeWork-provided service offerin
• gsMaintain the company standards and expectatio
• nsManage building(s) KPIs, Duties and Responsibiliti
• esOwn employee satisfaction, growth and retention between your asset(

s)Building(s) Manageme

• ntMake recommendations to the Product team and Head of Community and Operations on any repairs, maintenance or updates required in your buildi
• ngSet priorities using ticket data and clearly communicate adjustments to various teams. Produce comprehensive quality control reports that allow all stakeholders to improve the member experience. Analyze tickets by area to identify and resolve issues presented, for example, insufficient cleaning staff, repeating IT-related failures, malfunctioning conference room equipment, et
• c.Review all base building documents to ensure the data is updated and accura
• teSupervise move-ins and move-outs and ensure a quality member experience during the sa
• meExpense management for the building : Analyze the ongoing expense trends for the location and strategize on how to optimize the sa
• meTo be aware of and implement member safety plans, for example, fire and emergency plans. To review adequate procedural safeguards for the protection of members and company asse
• tsManage and maintain relationships with vendors and landlord Personn

elCommunity Management and Even

• tsEnsure that there is a good balance of educational, member appreciation, lead generating and sales-related events. Develop community initiatives designed to create connections between members including : member introductions, overseeing events, electronic and print communications and building walk-throug
• hsSolve member-related issues to ensure a cohesive community and manage member expectations. Meet with members to resolve issues, process member terminations and other issues of complexi
• tySeek opportunities to engage members in order to discover and discuss members business objectives and identify both WeWork and member services that could help members achieve their objectives. For example - using member service requests as an opportunity to learn more about members, their business and any other needs that they might have. To Identify opportunities and take suitable action on the sa
• meDesign and implement rules, guidelines and best practices for the community to optimize member experien
• ceRecommend best practices, including but not limited to community management, sales, events, training and member experience at a company-wide lev
• elExercise discretion in guiding prospective members, including possibly gatekeepi
• ngResolve member complaints regarding other members through neutral fact investigation and process termination of membership if and when warrant
• edExplain WeWork policies and procedures to members, including but not limited to membership agreement and billing procedur

esSal

• esReview daily reports and work with the team to finalize weekly and monthly reports that outline community and sales progress. Take responsibility for sales and community dynami
• csConduct tours to work towards and maintain 100% building occupancy when ACMs are unavailable and also lead tours for VI
• PsEngage in the larger community of the market by attending events and networking with local start-ups and organizatio

nsPersonnel Manageme

• ntManagement: Manage a team within a building to reach member experience & revenue goals and execute their objectives as individuals and as a te
• amLead professional development within the team and make recommendations to promote current employe
• esPerform weekly one-on-one meetings to track individual performan
• ceOversee and keep the team up to date with process changes including performance management revie

ws
Experience and qualificati

• onsBA/BS or equivalent in business, marketing, hospitality or other related doma
• ins10-12 years of experience in hospitality, marketing, consulting or related experience with strong operational fo
• cusExperience in customer service, managing sales and building high visibility bra
• ndsExperience in project management and business operations is also requi
• redMust have strong verbal and written communication ski
• llsCold-outreach experience is a p
• lusUnderstanding and experience managing a team of more than five peo
• pleExceptional organizational and multitasking ski
• llsDemonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy. Passion and understanding for entrepreneurial communit
• iesPassion and understanding for WeWorks mission and val

ues
Equal Opportunity Empl

oyerWeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by

law.We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business ne

eds.Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you’ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclus