Collaboration Ops Engineer

The Collaboration and Productivity team at Millennium manages e-mail, chat, mobility and M365 services globally. We are looking for a strong consultant candidate to provide operational and administrative support for our services with a strong focus on automation. Must be able to work in a fast paced, ever changing environment both independently and in a team setting.

Principal Responsibilities

• Provide operational and administrative support for the Collaboration infrastructure
• Monitor and analyze system health, capacity and performance
• Leverage ServiceNow to fulfill end user requests and resolve incidents
• Work closely with various teams and vendors to troubleshoot issues
• Analyze and improve processes through automation and workflows
• Collaborate with the global infrastructure teams on projects, new services and features
• Review and document existing infrastructure and procedures
• Assist with escalation support for business critical systems
  
  

• Experience with M365 services (Azure AD, Exchange Online, OneDrive, Sharepoint Online)
• Experience with MDM and MAM (Microsoft Intune, Blackberry UEM)
• Experience with Mobile Application Development on IOS and Android
• Experience with MS Intune mobile SDKs and MS App Proxy
• Experience with mobile third-party application management
• Minimum three years operations experience with Microsoft Exchange 2016/2019/SE
• Broad knowledge of Windows Server administration, network design, storage, load balancing
• PowerShell scripting skills
• Operates with moderate supervision and exercises independent judgement in problem resolution
• Excellent analytical and problem solving skills
• Strong communication and interpersonal skills
• Good team player willing to learn and participate with other