Cluster Optometrist

Key Responsibilities

• Training and Mentoring:
  
  

Upskilling front-end staff on optometry standards and best practices, including sales pitches, dispensing guidance, and customer query handling.

• Customer Experience:
  
  

Delivering exceptional customer service and leading by example in driving key business metrics.

• Quality Control:
  
  

Maintaining eye test quality and dispensing standards throughout the cluster.

• Store Operations:
  
  

Working as a store optometrist during busy hours or covering shifts.

• Performance:
  
  

Monitoring and improving the performance of store staff, including eye test and dispensing performance.

Skills And Qualifications

• Optometry Expertise:
  
  

A strong foundation in optometry, including knowledge of eye exams, dispensing, and troubleshooting.

• Retail Experience:
  
  

Experience in an optical retail environment, including sales, customer service, and dispensing.

• Leadership and Mentoring Skills:
  
  

Ability to coach and mentor other optometrists and front-end staff.

• Communication and Interpersonal Skills:
  
  

Strong ability to communicate effectively with patients, colleagues, and management.

• Problem-solving and Analytical Skills:
  
  

Ability to diagnose and resolve technical issues related to eye tests and dispensing.

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