Cloud Service Manager

Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. Were hiring talent that AI cant replace to help us shape the future of information management. Join us.

Your Impact

OpenText Enterprise Information Management (EIM) technologies and business solutions allow organizations to take full advantage of enterprise information to gain better business insight, capitalize on opportunities to positively impact the business, improve process velocity, reduce risks related to information governance, and protect sensitive information and intellectual property from internal leaks and external threats. With growing volumes and a host of formats to manage and leverage, organizations need to bring structure to the unstructured. By doing so, they will be unleashing the power of information to drive faster decision-making, improved agility, strong security policies, and an increased ability to both exploit the opportunities and control the risks of enterprise information. OpenText provides solutions across the entire range of core EIM capabilities – sophisticated, secure, high-value, and cost-effective – onsite, via mobile devices, private cloud, or in the cloud.

What The Role Offers

We are looking for a customer-centric Customer Success Manager with experience in Supply Chain or Core SaaS platforms or EDI integrations. The ideal candidate will drive customer adoption, retention, and long-term value realization while acting as a trusted advisor to key accounts.

Key Responsibilities

• Manage the complete customer lifecycle from onboarding to renewal.
• Drive product adoption, usage, and customer satisfaction.
• Serve as the primary point of contact for strategic accounts.
• Support and manage EDI implementations, integrations, and issue resolution.
• Collaborate with Sales, Product, and Support teams to address customer needs.
• Identify upsell and cross-sell opportunities.
• Monitor customer health metrics and proactively mitigate churn risks.
  
  

What You Need To Succeed

• MBA or B.Tech degree.
• 5+ years of experience in Customer Success, Account Management, or related roles.
• Experience in Supply Chain domain/Core SaaS products / EDI processes/integrations.
• Strong stakeholder management and communication skills.
• Analytical mindset with strong problem-solving abilities.
  
  

Education and Experience: BE/B.Tech /ME/ M.Tech/MCA with 5+ years of work experience

OpenTexts efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

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