Cloud Native App Developer Senior

Roles & Responsibilities

Varun Pandey - -Handling L2 escalations and troubleshooting complex technical issues.

• Communicating with airline management and resolving high-severity incidents.
• Coordinating with Development and Testing teams to explain issues and expected outcomes.
• Monitoring system performance and ensuring compliance with airline regulations.
• Providing guidance and advice to customers based on deep product knowledge.
• Managing and prioritizing multiple tickets under SLAs.
• Providing new Jira tickets for every upcoming sprints.
• Preparing reports and Performing DHR activity for L2, L3 and CM Integration.
• Preparing Release Notes for every Community Update.
• Performing configuration changes and validating system updates after every production release.
• Collaborating with Development team to reproduce and verify reported defects.
• Maintaining strong rapport with airline stakeholders to build trust and confidence.
• Acting as the primary point of contact during critical outages and recovery efforts.
• Continuously monitoring system during high bidding and alerts for proactive issue detection.
• Participating in daily stand-ups and cross-functional meetings.
  
  

Experience

• 6-8 Years
  
  

Skills

• Primary Skill: CNA Development
• Sub Skill(s): CNA Development
• Additional Skill(s): Core Java
  
  

About The Company

Infogain is a human-centered digital platform and software engineering company based out of Silicon Valley. We engineer business outcomes for Fortune 500 companies and digital natives in the technology, healthcare, insurance, travel, telecom, and retail & CPG industries using technologies such as cloud, microservices, automation, IoT, and artificial intelligence. We accelerate experience-led transformation in the delivery of digital platforms. Infogain is also a Microsoft (NASDAQ: MSFT) Gold Partner and Azure Expert Managed Services Provider (MSP).

Infogain, an Apax Funds portfolio company, has offices in California, Washington, Texas, the UK, the UAE, and Singapore, with delivery centers in Seattle, Houston, Austin, Kraków, Noida, Gurgaon, Mumbai, Pune, and Bengaluru.

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