Claims Management Specialist

Skill required: Property & Casualty- Claims Processing - Insurance Claims

Designation: Claims Management Specialist

Qualifications:Any Graduation

Years of Experience:7 to 11 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? We are seeking an experienced and dynamic Team Manager to lead a team of 30-40 professionals in the Property and Casualty (P&C) claims domain. The ideal candidate will have hands-on expertise in First Notice of Loss (FNOL) and Claims Payment Processing, strong client and people management skills, and the ability to drive operational excellence through reporting, stakeholder communication, and effective team leadership. Oversee end-to-end P&C claims lifecycle, focusing on FNOL intake and claims payment processes. Ensure timely and accurate processing of claims in line with client SLAs, regulatory requirements, and internal quality standards. Lead, mentor, and manage a team of 30-40 employees, including team leaders, claims processors, and analysts. Conduct regular performance reviews, feedback sessions, and team development initiatives. Serve as the primary point of contact for client communications, escalations, and process updates. Prepare and analyze daily, weekly, and monthly reports on team performance, volumes, SLA adherence, and issue resolution. Create and deliver professional presentations (PPTs) for internal leadership and client stakeholders. Oversee end-to-end P&C claims lifecycle, focusing on FNOL intake and claims payment processes. Ensure timely and accurate processing of claims in line with client SLAs, regulatory requirements, and internal quality standards. Lead, mentor, and manage a team of 30-40 employees, including team leaders, claims processors, and analysts. Conduct regular performance reviews, feedback sessions, and team development initiatives. Serve as the primary point of contact for client communications, escalations, and process updates. Prepare and analyze daily, weekly, and monthly reports on team performance, volumes, SLA adherence, and issue resolution. Create and deliver professional presentations (PPTs) for internal leadership and client stakeholders.

What are we looking for? Bachelor’s degree (Master’s preferred) in Business, Insurance, Finance, or related field. 6–10 years of experience in P&C claims operations, with at least 3 years in a team leadership or managerial role. Strong understanding of FNOL, Claims Adjudication, and Payment processes in a US/UK insurance environment. Proven experience in client management and stakeholder engagement. Insurance certification (e.g., AINS, CPCU) is a plus. Experience in working with onshore/offshore models. Exposure to automation, digital transformation, or process improvement initiatives

Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person would require understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and/or management levels at a client and/or within Accenture
• Guidance would be provided when determining methods and procedures on new assignments
• Decisions made by you will often impact the team in which they reside
• Individual would manage small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts