CDandE - ServiceNow Developer - Associate 2

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.
  
  

• Design and deliver consulting and technical methodologies around the ServiceNow platform
• Design, configure, develop, and test on the ServiceNow platform including but not limited to the CMS, Service Request (creating catalog items and workflow), Incident Management, Problem Management, and Change Management.
• Design, configure, develop, and test custom ServiceNow forms, tables, and workflows based on business requirements
• Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing
• Responsible for leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management
• Must possess the technical/functional skills necessary to make an impact on consulting project engagements
• Excellent client facing and communication skills (verbal and written skills)
• Excellent skills in Microsoft Visio, Word, PowerPoint is a must
• Familiarity and experience working in an agile development environment
• ITIL V3 Foundations certification is a must
• Deep understanding of JavaScript and Web Services
• Requires working knowledge of industry standard ITSM tools (i.e., ServiceNow, HP, BMC, CA, IBM, or others)
  
  

• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist
• ServiceNow Certified Administrator
• Experience in Consulting
• Advanced ITIL V3 certifications will be a plus
• Solid understanding of infrastructure concepts
• Javascript
• Web Services
• Exposure Active Directory configuration/administration, strong networking concepts, is a plus
• Experience in developing and implementing ServiceNow integrations with other tools
  
  

• Requires Bachelors degree