CDandE-Cybersecurity-CyberArk Support - Senior Associate-Bangalore

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. In identity and access management at PwC, you will focus on confirming secure and efficient access to systems and data for employees and/or clients. Your work will involve the design and implementation of strategies to protect sensitive information and manage user identities.

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firms code of conduct, and independence requirements.
  
  

• Troubleshoot and resolve complex technical problems related to CyberArk reported by our customers.
• Perform PIM (CyberArk) support operations on day-to-day basis
• Lead the incident call with diverse stakeholder
• Apply and test fixes in Non-Prod, and Production environment
• Document problem solutions in knowledge base.
• Meticulously document case progress and technical details throughout the support case lifecycle.
• Provide 24x7 on-call support via rotational schedule.
• Participate in recurring support review meetings, present challenges
  
  

• Ensuring Incident is resolved within defined SLA’s,
• Provide input to assist with continual improvement
• Responsible to plan all new activities and deliver the same as per timelines
• Auditing Accounts and work on various reports, users’ server login issues and user permission issues as per requirements
  
  

• 3+ years’ Hands-on experience in CyberArk components CPM, PSM, and PVWA.
• Good to have CDE /CyberArk Sentry (Certification)
• Experience in working with CyberArk solutions with different tools like SIEM, 2FA
• Hands on experience in applying patches and fixes
• Hands-on experience in conducting CyberArk DR Drill & setup
• Well versed in resolving CyberArk issues related to unavailability, replication.
• Hands-on experience in supporting platforms with CyberArk, such as Windows servers, UNIX servers, Databases
• Hands-on experience in CPM policies management or redistribution.
• Understanding typical Enterprise Change Management processes
• Knowledge on CPM and PSM connector customization
• Uphold the firms code of ethics and business conduct.
  
  

• Open to work in rotational shift from 6PM to 3 AM IST/ 9PM to 6AM IST
  
  

• Bachelors Degree Preferred.