Business Operations Analyst-Associate

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firms code of conduct and independence requirements.
  
  

About The Role

We are seeking enthusiastic and detail-oriented fresh graduates to join our Business Operations team. As a Business Operations Analyst, you will play a supportive role in managing day-to-day operations, assisting in reporting and documentation, and contributing to process improvement initiatives. This position is designed to provide a strong foundation for candidates who aspire to develop their careers in business operations, analytics, and process management within a dynamic IT/ITES environment.

Key Responsibilities

• Process Support
• Support in documenting, maintaining, and monitoring standard business processes.
• Assist in ensuring operational efficiency through proper coordination across teams.
• Contribute to identifying opportunities for process enhancements under guidance.
• Data and Reporting
• Collect, organize, and maintain operational data in a structured manner.
• Assist in preparing reports, trackers, and presentations for internal stakeholders.
• Support in monitoring performance indicators with oversight from senior team members.
• Cross-Functional Collaboration
• Coordinate with teams such as Finance, HR, Deployment, and Delivery for routine business activities.
• Provide assistance in meetings through documentation of discussions and follow-ups.
• Facilitate smooth communication between teams and leadership.
• Documentation and Communication
• Prepare and maintain logs, trackers, and other business documentation.
• Draft meeting notes, reports, and professional correspondence as required.
• Assist in the preparation of executive-level presentations and internal communications.
• Tools and System Exposure
• Demonstrate working knowledge of MS Excel and PowerPoint.
• Willingness to learn data visualization tools such as Power BI.
• Adapt to new tools and technologies that support operational effectiveness.
  
  

Qualifications & Skills

• Bachelor’s degree in Commerce (B.Com).
• Proficiency in MS Office Suite, particularly Excel and PowerPoint.
• Strong written and verbal communication skills.
• Analytical mindset with attention to detail.
• Willingness to learn and adapt in a professional environment.
• Ability to manage multiple tasks and deliver within timelines.
  
  

Opportunities for Growth

• Structured training and mentorship to enhance analytical and operational skills.
• Exposure to cross-functional collaboration within a global IT/ITES organization.
• Career development opportunities in business operations, reporting, and analytic

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